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Request Tracker Overview

Request Tracker (RT) is a versatile task management software designed to streamline ticketing and workflow processes for organizations of all sizes. As an open-source solution, RT offers customizable workflows, allowing teams to manage and prioritize requests efficiently. Its robust features include automated ticket routing, detailed reporting, and integration with various communication tools, enhancing collaboration and transparency. Request Tracker’s flexible architecture supports a wide range of use cases, from customer support and IT helpdesks to project management and service delivery. With its powerful tracking capabilities and user-friendly interface, Request Tracker enables organizations to improve response times, enhance service quality, and optimize operational workflows.

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Request Tracker Screenshot & Video

Contact Details

  • Vendor Name Best Practical Solutions
  • Founded
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Information Technology & Services

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Request Tracker Features

  • Arrow Icon Task Scheduling
  • Arrow Icon Task Editing/Updating
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Commenting/Notes
  • Arrow Icon Calendar Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Gantt/Timeline View
  • Arrow Icon Create Subtasks
  • Arrow Icon Gamification
  • Arrow Icon Activity Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Collaboration Tools
  • Arrow Icon To-Do List
  • Arrow Icon Project Planning
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Document Management
  • Arrow Icon Task Board View
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Assignment Management
  • Arrow Icon Status Tracking
  • Arrow Icon Email Management
  • Arrow Icon Recurring Tasks
  • Arrow Icon Project Tracking
  • Arrow Icon Time Tracking
  • Arrow Icon Task Tagging
  • Arrow Icon Deadline Management
  • Arrow Icon File Management
  • Arrow Icon Spreadsheet View
  • Arrow Icon Parent Task
  • Arrow Icon Search/Filter
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management

Request Tracker Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$125 Per Month

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Request Tracker FAQs

Request Tracker (RT) is a versatile task management software designed to streamline ticketing and workflow processes for organizations of all sizes. As an open-source solution, RT offers customizable workflows, allowing teams to manage and prioritize requests efficiently. Its robust features include automated ticket routing, detailed reporting, and integration with various communication tools, enhancing collaboration and transparency. Request Tracker’s flexible architecture supports a wide range of use cases, from customer support and IT helpdesks to project management and service delivery. With its powerful tracking capabilities and user-friendly interface, Request Tracker enables organizations to improve response times, enhance service quality, and optimize operational workflows.

  • Yes, Request Tracker offers a free version.

  • Yes, Request Tracker offers a free trial.

  • No, Credit Card details are not required for the Request Tracker trial.

  • Request Tracker offers the following pricing plans & packages:

    Basic

    $125 Per Month

  • Request Tracker supports the following payment frequencies:

    • Monthly Subscription

  • No, Request Tracker does not offer an API.

  • Request Tracker offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Request Tracker offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Request Tracker supports the following languages:
    • English

  • Following are the typical users of the Request Tracker:
    • Self-Employed , Small-Business , Midsize-Business

  • Request Tracker supports the following deployment:
    • Cloud Hosted , On-Premise

  • Request Tracker supports the following devices and operating systems:
    • Web-Based , Linux