Proonto is a dynamic live chat software designed to enhance customer engagement and support for businesses of all sizes. The platform offers a range of features including real-time chat, automated messaging, chatbots, and integration with CRM and helpdesk systems. With Proonto, businesses can provide immediate assistance to website visitors, addressing inquiries, resolving issues, and guiding customers through their purchasing journey. The real-time chat functionality allows support agents to engage with multiple customers simultaneously, ensuring prompt and efficient service. Automated messaging and chatbots help handle common questions and tasks, freeing up human agents to focus on more complex interactions. Proonto’s intuitive interface and customizable chat widgets can be tailored to match the branding and design of any website, providing a seamless and professional appearance. Additionally, the software includes detailed analytics and reporting tools, offering insights into chat performance, customer satisfaction, and agent productivity. Integration with CRM and helpdesk systems ensures that customer interactions are tracked and managed effectively, providing a unified view of customer data and enhancing the overall support experience. Proonto also supports proactive chat invitations based on visitor behavior, increasing the likelihood of engagement and conversions. By facilitating efficient and personalized customer interactions, Proonto helps businesses improve customer satisfaction, increase sales, and build lasting relationships with their audience.
Proonto
2013
Israel
24x7 Support
Transfers/Routing
