OPTO4Teams is a contact center software designed to enhance customer service operations with a focus on team collaboration and efficiency. OPTO4Teams provides an all-in-one platform for managing customer interactions across multiple channels, including voice, chat, email, and social media. The software offers features such as call routing, real-time monitoring, and reporting, helping contact center managers optimize performance and improve customer satisfaction. OPTO4Teams also includes tools for collaboration, allowing agents to share information and resolve customer issues more efficiently. Additionally, it supports integrations with CRM systems, enabling agents to access customer data and deliver personalized service. With its user-friendly interface and advanced capabilities, OPTO4Teams is ideal for businesses seeking to improve the performance of their contact centers.
SCB Global
United States
Proprietary
Employee Directory
