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NITRO Help Desk Overview

NITRO Help Desk is a robust Help Desk Software designed to streamline customer support and enhance service delivery. The platform offers tools for ticket management, tracking customer inquiries, and managing service level agreements (SLAs), enabling support teams to respond to issues efficiently. With NITRO, users can categorize and prioritize tickets, ensuring timely resolution of customer problems. The software features a knowledge base that empowers customers to find solutions independently, reducing the volume of incoming tickets. Reporting capabilities provide insights into support performance, helping organizations identify trends and areas for improvement. Integration with communication tools ensures seamless collaboration among support staff. NITRO Help Desk enhances customer satisfaction by delivering efficient and responsive support services.

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NITRO Help Desk Screenshot & Video

Contact Details

  • Vendor Name Crow Canyon Software
  • Founded 1999
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Internet

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NITRO Help Desk Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Release Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Knowledge Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Self Service Portal
  • Arrow Icon Workflow Management
  • Arrow Icon Service Catalog
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Configuration Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Problem Management
  • Arrow Icon Compliance Management
  • Arrow Icon Task Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Resource Allocation & Planning
  • Arrow Icon Service Request Management

NITRO Help Desk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$499 Per User

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NITRO Help Desk FAQs

NITRO Help Desk is a robust Help Desk Software designed to streamline customer support and enhance service delivery. The platform offers tools for ticket management, tracking customer inquiries, and managing service level agreements (SLAs), enabling support teams to respond to issues efficiently. With NITRO, users can categorize and prioritize tickets, ensuring timely resolution of customer problems. The software features a knowledge base that empowers customers to find solutions independently, reducing the volume of incoming tickets. Reporting capabilities provide insights into support performance, helping organizations identify trends and areas for improvement. Integration with communication tools ensures seamless collaboration among support staff. NITRO Help Desk enhances customer satisfaction by delivering efficient and responsive support services.

  • No, NITRO Help Desk does not offer a free version.

  • Yes, NITRO Help Desk offers a free trial.

  • No, Credit Card details are not required for the NITRO Help Desk trial.

  • NITRO Help Desk offers the following pricing plans & packages:

    Basic

    $499 Per User

  • NITRO Help Desk supports the following payment frequencies:

    • Monthly Subscription

  • No, NITRO Help Desk does not offer an API.

  • NITRO Help Desk offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • NITRO Help Desk offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • NITRO Help Desk supports the following languages:
    • English

  • Following are the typical users of the NITRO Help Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • NITRO Help Desk supports the following deployment:
    • Cloud Hosted

  • NITRO Help Desk supports the following devices and operating systems:
    • Web-Based