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Customer experience (CX) platform

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Nicereply Overview

Nicereply is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from their customers through various channels. Key features include customizable surveys, allowing you to tailor questions to fit your needs. It integrates seamlessly with popular support tools, ensuring easy setup and use. Nicereply also offers insightful analytics, giving you a clear view of customer satisfaction trends and areas for improvement. Additionally, it supports multi-channel feedback collection, from email to chat, making it versatile for different customer interactions. The tool is user-friendly, with a focus on providing straightforward, actionable insights. Importantly, Nicereply's design emphasizes ease of use, ensuring that both businesses and their customers have a smooth experience without any technical complexities.

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Nicereply Screenshot & Video

Contact Details

  • Vendor Name Nicereply
  • Founded 2011
  • Location Slovakia
  • Employees 11-50

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Industries

Non-profit Organization Management, Public Sector

Nicereply Features

  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon URL Customization
  • Arrow Icon Offline Response Collection
  • Arrow Icon Feedback Management
  • Arrow Icon Template Management
  • Arrow Icon Email Marketing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Language
  • Arrow Icon Data Import/Export
  • Arrow Icon Real Time Data
  • Arrow Icon Engagement Tracking
  • Arrow Icon Question Piping
  • Arrow Icon Data Analysis Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Customer Segmentation
  • Arrow Icon Question Library
  • Arrow Icon Survey Builder
  • Arrow Icon Customizable Questions
  • Arrow Icon Randomization
  • Arrow Icon Support Audio/Images/Video
  • Arrow Icon Site Intercept Survey
  • Arrow Icon Question Branching
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Drag & Drop
  • Arrow Icon Social Media Integration
  • Arrow Icon Skip Logic
  • Arrow Icon Response Validation
  • Arrow Icon Pulse Surveys
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Visual Analytics
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language
  • Arrow Icon Social Sharing
  • Arrow Icon Review Notification
  • Arrow Icon Campaign Management
  • Arrow Icon Review Monitoring
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Dashboard
  • Arrow Icon Review Request
  • Arrow Icon Response Management

Nicereply Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

STARTER

$59 Per Month

Top Nicereply Alternatives

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Nicereply FAQs

Nicereply is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from their customers through various channels. Key features include customizable surveys, allowing you to tailor questions to fit your needs. It integrates seamlessly with popular support tools, ensuring easy setup and use. Nicereply also offers insightful analytics, giving you a clear view of customer satisfaction trends and areas for improvement. Additionally, it supports multi-channel feedback collection, from email to chat, making it versatile for different customer interactions. The tool is user-friendly, with a focus on providing straightforward, actionable insights. Importantly, Nicereply's design emphasizes ease of use, ensuring that both businesses and their customers have a smooth experience without any technical complexities.

  • No, Nicereply does not offer a free version.

  • Yes, Nicereply offers a free trial.

  • No, Credit Card details are not required for the Nicereply trial.

  • Nicereply offers the following pricing plans & packages:

    STARTER

    $59 Per Month

  • Nicereply supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Nicereply offers an API.

  • Nicereply offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Nicereply offers training with the following options:
    • In-person , Documentation

  • Nicereply supports the following languages:
    • Arabic , Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Irish , Italian , Japanese , Korean , Polish , Portuguese , Russian , Spanish , Swedish , Turkish , Ukrainian

  • Following are the typical users of the Nicereply:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Nicereply supports the following deployment:
    • Cloud Hosted

  • Nicereply supports the following devices and operating systems:
    • Web-Based

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