NEW.B.I.E is a sophisticated live chat software solution designed to enhance customer engagement and improve the online support experience. With NEW.B.I.E, businesses can provide real-time assistance to visitors on their website, allowing for faster responses to questions, concerns, or sales inquiries. The software offers a seamless integration with existing websites, enabling businesses to initiate conversations with customers as they browse, or allow customers to reach out proactively for help. NEW.B.I.E supports automated chatbots that can handle basic inquiries, providing immediate responses even when agents are unavailable. When live agents are needed, the software ensures smooth handoffs, with tools to manage multiple chats simultaneously and access previous conversations for context. It also includes analytics features, allowing businesses to track key metrics like response times, customer satisfaction, and conversation outcomes, helping to optimize customer service. By improving communication efficiency and offering 24/7 support, NEW.B.I.E helps businesses increase customer satisfaction, reduce response times, and convert more leads into loyal customers.
Newbook
2010
Australia
24x7 Support
Transfers/Routing
