mycustomerfeedback.com Overview

mycustomerfeedback.com is a powerful complaint management software designed to help businesses efficiently handle customer feedback and complaints. The platform allows companies to centralize all complaints, enabling easy tracking and resolution. Users can categorize complaints based on urgency and type, ensuring that the most pressing issues are addressed first. The intuitive dashboard provides insights into common complaint trends, allowing businesses to proactively address underlying issues. Automated notifications keep relevant teams informed, ensuring that no complaint goes unnoticed. Additionally, mycustomerfeedback.com integrates with other customer relationship management (CRM) tools, enabling a seamless flow of information. The software also offers customizable reporting features, allowing users to analyze complaint data for strategic decision-making. By using this software, businesses can improve customer satisfaction, foster loyalty, and enhance their overall service quality. With its user-friendly interface and robust features, mycustomerfeedback.com empowers companies to turn complaints into opportunities for growth.

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Contact Details

  • Vendor Name mycustomerfeedback.com
  • Founded
  • Location United Kingdom

Support

  • Chat Chat

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Alternative Dispute Resolution, Government Administration, Hospital & Health Care, Law Enforcement, Legal Services

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mycustomerfeedback.com Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey

mycustomerfeedback.com Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • GBP (£) GBP (£)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$75 Per Month

mycustomerfeedback.com FAQs

mycustomerfeedback.com is a powerful complaint management software designed to help businesses efficiently handle customer feedback and complaints. The platform allows companies to centralize all complaints, enabling easy tracking and resolution. Users can categorize complaints based on urgency and type, ensuring that the most pressing issues are addressed first. The intuitive dashboard provides insights into common complaint trends, allowing businesses to proactively address underlying issues. Automated notifications keep relevant teams informed, ensuring that no complaint goes unnoticed. Additionally, mycustomerfeedback.com integrates with other customer relationship management (CRM) tools, enabling a seamless flow of information. The software also offers customizable reporting features, allowing users to analyze complaint data for strategic decision-making. By using this software, businesses can improve customer satisfaction, foster loyalty, and enhance their overall service quality. With its user-friendly interface and robust features, mycustomerfeedback.com empowers companies to turn complaints into opportunities for growth.

  • No, mycustomerfeedback.com does not offer a free version.

  • Yes, mycustomerfeedback.com offers a free trial.

  • No, Credit Card details are not required for the mycustomerfeedback.com trial.

  • mycustomerfeedback.com offers the following pricing plans & packages:

    Basic

    $75 Per Month

  • mycustomerfeedback.com supports the following payment frequencies:

    • Monthly Subscription

  • No, mycustomerfeedback.com does not offer an API.

  • mycustomerfeedback.com offers support with the following options:
    • Chat

  • mycustomerfeedback.com supports the following languages:
    • English

  • Following are the typical users of the mycustomerfeedback.com:
    • Self-Employed , Small-Business , Midsize-Business

  • mycustomerfeedback.com supports the following deployment:
    • Cloud Hosted

  • mycustomerfeedback.com supports the following devices and operating systems:
    • Web-Based