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One agentic AI Assistant to empower your entire workforce

Moveworks Overview

Moveworks is an AI-driven help desk software that automates IT support, providing employees with instant solutions to common issues. The platform uses natural language processing (NLP) to understand user queries and deliver relevant responses, whether through resolving password resets, software access requests, or troubleshooting issues. Moveworks integrates with existing IT systems, including ticketing platforms and knowledge bases, to provide real-time support and route complex issues to human agents when necessary. Its machine learning algorithms continuously improve by learning from past interactions, making responses faster and more accurate over time. With analytics and reporting, IT departments can track support metrics, identify trends, and optimize workflows. Moveworks reduces support workload and response times, making it ideal for organizations aiming to improve employee experience and enhance IT support efficiency.

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Moveworks Screenshot & Video

Contact Details

  • Vendor Name Moveworks
  • Founded 2016
  • Location United States
  • Employees 501-1000

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish


Industries

Hospital & Health Care

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Moveworks Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Virtual Personal Assistant (VPA)
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon API
  • Arrow Icon Data Import/Export
  • Arrow Icon Predictive Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Language
  • Arrow Icon For Sales Teams/Organizations
  • Arrow Icon Collaboration Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Chatbot
  • Arrow Icon For eCommerce
  • Arrow Icon Speech Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Content Generation
  • Arrow Icon Data Augmentation
  • Arrow Icon Creative Design
  • Arrow Icon Virtual Characters and Avatars
  • Arrow Icon Automated Image & Video Editing
  • Arrow Icon Natural Language Processing
  • Arrow Icon Simulation and Scenario Generation
  • Arrow Icon Personalization and Recommendation
  • Arrow Icon Prompt Engineering
  • Arrow Icon Conditional Generation
  • Arrow Icon Transfer Learning and Fine-tuning
  • Arrow Icon Adversarial Training
  • Arrow Icon Interactive and Co-Creative Systems
  • Arrow Icon Transformer Model
  • Arrow Icon API
  • Arrow Icon Code Generation
  • Arrow Icon Variation Autoencoder Models
  • Arrow Icon Foundation Model
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management
  • Arrow Icon Artificial Intelligence

Moveworks Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Moveworks FAQs

Moveworks is an AI-driven help desk software that automates IT support, providing employees with instant solutions to common issues. The platform uses natural language processing (NLP) to understand user queries and deliver relevant responses, whether through resolving password resets, software access requests, or troubleshooting issues. Moveworks integrates with existing IT systems, including ticketing platforms and knowledge bases, to provide real-time support and route complex issues to human agents when necessary. Its machine learning algorithms continuously improve by learning from past interactions, making responses faster and more accurate over time. With analytics and reporting, IT departments can track support metrics, identify trends, and optimize workflows. Moveworks reduces support workload and response times, making it ideal for organizations aiming to improve employee experience and enhance IT support efficiency.

  • No, Moveworks does not offer a free version.

  • Yes, Moveworks offers a free trial.

  • No, Credit Card details are not required for the Moveworks trial.

  • No, Moveworks does not offer an API.

  • Moveworks offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • Moveworks offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Moveworks supports the following languages:
    • English , French , German , Italian , Japanese , Korean , Portuguese , Russian , Spanish , Chinese-simplified , Chinese-traditional

  • Following are the typical users of the Moveworks:
    • Self-Employed , Small-Business , Midsize-Business

  • Moveworks supports the following deployment:
    • Cloud Hosted

  • Moveworks supports the following devices and operating systems:
    • Web-Based