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metricVOICE Overview

metricVOICE is a specialized managed service provider (MSP) software designed to help IT service businesses optimize their operations and improve customer service. The platform offers tools for monitoring network performance, managing client systems, and providing proactive support. metricVOICE helps MSPs track metrics such as uptime, system health, and client satisfaction, providing real-time insights that enable faster issue resolution. The software’s automated ticketing system ensures that support requests are handled promptly, while its reporting features help businesses track performance and monitor key metrics like response time and service quality. metricVOICE also includes billing and invoicing tools, streamlining the financial aspect of MSP operations. Ideal for businesses offering managed IT services, metricVOICE helps MSPs improve efficiency, reduce downtime, and deliver exceptional service to clients.

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Contact Details

  • Vendor Name Fastmetrics
  • Founded 2002
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Architecture & Planning

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metricVOICE Features

  • Arrow Icon Help Desk Management
  • Arrow Icon Event Logs
  • Arrow Icon CRM
  • Arrow Icon Activity Tracking
  • Arrow Icon Server Monitoring
  • Arrow Icon Issue Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Configuration Management
  • Arrow Icon Dashboard
  • Arrow Icon Compliance Management
  • Arrow Icon Real Time Updates
  • Arrow Icon Project Management
  • Arrow Icon Patch Management
  • Arrow Icon SLA Management
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Backup and Recovery
  • Arrow Icon Inventory Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Incident Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Policy Management
  • Arrow Icon Anti Virus
  • Arrow Icon IT Asset Tracking
  • Arrow Icon Task Management
  • Arrow Icon Real Time Analytics
  • Arrow Icon Performance Metrics
  • Arrow Icon Active Directory Integration
  • Arrow Icon Contract/License Management
  • Arrow Icon Employee Directory
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Transfer
  • Arrow Icon Call Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Logging
  • Arrow Icon Mobile Access
  • Arrow Icon Call Routing
  • Arrow Icon Virtual Call Center
  • Arrow Icon Video Conferencing
  • Arrow Icon Queue Management
  • Arrow Icon Automated Attendant
  • Arrow Icon PBX
  • Arrow Icon File Sharing
  • Arrow Icon Fax Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Recording
  • Arrow Icon Audio/Video Conferencing
  • Arrow Icon Call Routing
  • Arrow Icon Call Routing
  • Arrow Icon Call Reporting
  • Arrow Icon Conferencing
  • Arrow Icon Virtual Extensions
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Video Conferencing
  • Arrow Icon Call Tracking
  • Arrow Icon SIP Trunking
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Call Transfer
  • Arrow Icon Ring Groups
  • Arrow Icon Call Center Management
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Queue Management
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Fax Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Communication Management
  • Arrow Icon Call List Management
  • Arrow Icon Customizable Reports
  • Arrow Icon Call Recording
  • Arrow Icon Call Disposition
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Monitoring
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Call Logging
  • Arrow Icon Caller ID
  • Arrow Icon Video Conferencing
  • Arrow Icon Call Routing
  • Arrow Icon Call Recording
  • Arrow Icon Caller Profiles
  • Arrow Icon Live Chat
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon VoIP
  • Arrow Icon Voice Mail
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Caller ID
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Routing
  • Arrow Icon Mobile Access
  • Arrow Icon Contact Management
  • Arrow Icon SMS Messaging
  • Arrow Icon Voice Mail
  • Arrow Icon Multi-User Collaboration
  • Arrow Icon Two-Way Audio & Video
  • Arrow Icon File Sharing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Call Recording
  • Arrow Icon Screen Sharing
  • Arrow Icon Task Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Screening
  • Arrow Icon Caller ID
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon SIP Trunking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Mobile Access
  • Arrow Icon Voice Mail
  • Arrow Icon Call Tracking

metricVOICE Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Essentials

$15 Per Month

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metricVOICE FAQs

metricVOICE is a specialized managed service provider (MSP) software designed to help IT service businesses optimize their operations and improve customer service. The platform offers tools for monitoring network performance, managing client systems, and providing proactive support. metricVOICE helps MSPs track metrics such as uptime, system health, and client satisfaction, providing real-time insights that enable faster issue resolution. The software’s automated ticketing system ensures that support requests are handled promptly, while its reporting features help businesses track performance and monitor key metrics like response time and service quality. metricVOICE also includes billing and invoicing tools, streamlining the financial aspect of MSP operations. Ideal for businesses offering managed IT services, metricVOICE helps MSPs improve efficiency, reduce downtime, and deliver exceptional service to clients.

  • Yes, metricVOICE offers a free version.

  • Yes, metricVOICE offers a free trial.

  • No, Credit Card details are not required for the metricVOICE trial.

  • metricVOICE offers the following pricing plans & packages:

    Essentials

    $15 Per Month

  • metricVOICE supports the following payment frequencies:

    • Monthly Subscription

  • No, metricVOICE does not offer an API.

  • metricVOICE offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • metricVOICE offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • metricVOICE supports the following languages:
    • English

  • Following are the typical users of the metricVOICE:
    • Self-Employed , Small-Business , Midsize-Business

  • metricVOICE supports the following deployment:
    • Cloud Hosted , On-Premise

  • metricVOICE supports the following devices and operating systems:
    • Web-Based , Windows , Linux