Luma Virtual Agent Overview

Luma Virtual Agent is an advanced live chat software designed to enhance customer support and engagement for businesses of all sizes. It offers a seamless platform for real-time communication, allowing businesses to interact with their website visitors instantly and efficiently. Luma Virtual Agent's intuitive interface includes features such as automated chatbots, personalized greetings, and proactive chat invitations, ensuring that customer inquiries are addressed promptly and effectively. The software integrates easily with CRM systems and other business tools, providing a unified view of customer interactions and history. Additionally, Luma Virtual Agent offers robust analytics and reporting capabilities, enabling businesses to track chat performance, measure customer satisfaction, and identify areas for improvement. With its user-friendly design and powerful functionality, Luma Virtual Agent helps businesses deliver exceptional customer experiences, increase conversion rates, and build lasting relationships with their clients.

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Contact Details

  • Vendor Name ServiceAide
  • Founded 2016
  • Location United States

Support

  • Email Email

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer Software, Health, Internet, Real Estate

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Luma Virtual Agent Features

  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback

Luma Virtual Agent Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Luma Virtual Agent FAQs

Luma Virtual Agent is an advanced live chat software designed to enhance customer support and engagement for businesses of all sizes. It offers a seamless platform for real-time communication, allowing businesses to interact with their website visitors instantly and efficiently. Luma Virtual Agent's intuitive interface includes features such as automated chatbots, personalized greetings, and proactive chat invitations, ensuring that customer inquiries are addressed promptly and effectively. The software integrates easily with CRM systems and other business tools, providing a unified view of customer interactions and history. Additionally, Luma Virtual Agent offers robust analytics and reporting capabilities, enabling businesses to track chat performance, measure customer satisfaction, and identify areas for improvement. With its user-friendly design and powerful functionality, Luma Virtual Agent helps businesses deliver exceptional customer experiences, increase conversion rates, and build lasting relationships with their clients.

  • No, Luma Virtual Agent does not offer a free version.

  • Yes, Luma Virtual Agent offers a free trial.

  • No, Credit Card details are not required for the Luma Virtual Agent trial.

  • No, Luma Virtual Agent does not offer an API.

  • Luma Virtual Agent offers support with the following options:
    • Email

  • Luma Virtual Agent supports the following languages:
    • English

  • Following are the typical users of the Luma Virtual Agent:
    • Self-Employed , Small-Business , Midsize-Business

  • Luma Virtual Agent supports the following deployment:
    • Cloud Hosted

  • Luma Virtual Agent supports the following devices and operating systems:
    • Web-Based