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IVR Technology Group Overview

IVR Technology Group provides advanced interactive voice response (IVR) solutions designed to enhance customer service, automate business processes, and streamline communication. The software allows businesses to create customizable voice menus that guide callers through various options, enabling them to retrieve information, make payments, or complete transactions without the need for live agents. IVR Technology Group supports integration with CRM and payment systems, ensuring seamless data exchange and real-time updates. The software offers features such as speech recognition, call routing, and voicemail, making it suitable for a wide range of industries, including healthcare, banking, and retail. IVR Technology Group’s analytics and reporting tools provide insights into call patterns, customer interactions, and system performance, helping businesses optimize their IVR workflows and improve customer satisfaction. By automating routine inquiries and providing 24/7 access to services, IVR Technology Group enables businesses to reduce costs, enhance efficiency, and deliver a better overall customer experience.

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Contact Details

  • Vendor Name IVR Technology Group
  • Founded 2003
  • Location United States

Support

  • 24x7 Support 24x7 Support

Training

  • In-person In-person
  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Telecommunications

IVR Technology Group Features

  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages

IVR Technology Group Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$10 Per User

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IVR Technology Group FAQs

IVR Technology Group provides advanced interactive voice response (IVR) solutions designed to enhance customer service, automate business processes, and streamline communication. The software allows businesses to create customizable voice menus that guide callers through various options, enabling them to retrieve information, make payments, or complete transactions without the need for live agents. IVR Technology Group supports integration with CRM and payment systems, ensuring seamless data exchange and real-time updates. The software offers features such as speech recognition, call routing, and voicemail, making it suitable for a wide range of industries, including healthcare, banking, and retail. IVR Technology Group’s analytics and reporting tools provide insights into call patterns, customer interactions, and system performance, helping businesses optimize their IVR workflows and improve customer satisfaction. By automating routine inquiries and providing 24/7 access to services, IVR Technology Group enables businesses to reduce costs, enhance efficiency, and deliver a better overall customer experience.

  • No, IVR Technology Group does not offer a free version.

  • Yes, IVR Technology Group offers a free trial.

  • No, Credit Card details are not required for the IVR Technology Group trial.

  • IVR Technology Group offers the following pricing plans & packages:

    Basic

    $10 Per User

  • IVR Technology Group supports the following payment frequencies:

    • Monthly Subscription

  • No, IVR Technology Group does not offer an API.

  • IVR Technology Group offers support with the following options:
    • 24x7 Support

  • IVR Technology Group offers training with the following options:
    • In-person , Live Online

  • IVR Technology Group supports the following languages:
    • English

  • Following are the typical users of the IVR Technology Group:
    • Self-Employed , Small-Business , Midsize-Business

  • IVR Technology Group supports the following deployment:
    • Cloud Hosted

  • IVR Technology Group supports the following devices and operating systems:
    • Web-Based