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iTouchVision Service Desk Overview

iTouchVision Service Desk is an IT service management (ITSM) software that helps organizations manage IT support tickets, track incidents, and ensure service quality. The platform provides tools for logging service requests, automating workflows, and managing SLAs, supporting a structured approach to IT support. iTouchVision’s analytics offer insights into ticket resolution times, customer satisfaction, and service desk performance, allowing IT teams to optimize their support processes. Integration with asset management and CRM tools ensures cohesive service tracking. Ideal for IT departments, help desks, and support centers, iTouchVision Service Desk enhances support efficiency, improves service quality, and supports organized IT management.

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Contact Details

  • Vendor Name iTouchVision
  • Founded 2009
  • Location United Kingdom

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Financial Services, Information Technology & Services

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iTouchVision Service Desk Features

  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Customer Database
  • Arrow Icon Real-Time Updates
  • Arrow Icon Job Management
  • Arrow Icon Work Order Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Self Service Portal
  • Arrow Icon GPS
  • Arrow Icon Routing
  • Arrow Icon Real-Time Data
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Mobile Access
  • Arrow Icon Accounting Integration
  • Arrow Icon Calendar Management
  • Arrow Icon Technician Management
  • Arrow Icon Inventory Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Service History

iTouchVision Service Desk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

iTouchVision Service Desk FAQs

iTouchVision Service Desk is an IT service management (ITSM) software that helps organizations manage IT support tickets, track incidents, and ensure service quality. The platform provides tools for logging service requests, automating workflows, and managing SLAs, supporting a structured approach to IT support. iTouchVision’s analytics offer insights into ticket resolution times, customer satisfaction, and service desk performance, allowing IT teams to optimize their support processes. Integration with asset management and CRM tools ensures cohesive service tracking. Ideal for IT departments, help desks, and support centers, iTouchVision Service Desk enhances support efficiency, improves service quality, and supports organized IT management.

  • Yes, iTouchVision Service Desk offers a free version.

  • Yes, iTouchVision Service Desk offers a free trial.

  • No, Credit Card details are not required for the iTouchVision Service Desk trial.

  • iTouchVision Service Desk supports the following payment frequencies:

    • Monthly Subscription

  • No, iTouchVision Service Desk does not offer an API.

  • iTouchVision Service Desk offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • iTouchVision Service Desk supports the following languages:
    • English

  • Following are the typical users of the iTouchVision Service Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • iTouchVision Service Desk supports the following deployment:
    • Cloud Hosted

  • iTouchVision Service Desk supports the following devices and operating systems:
    • Web-Based