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Real-time Customer and Employee Feedback

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Hively Overview

Hively is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from customers through customizable rating snippets embedded in emails or websites. Features include a user-friendly dashboard for tracking customer satisfaction scores, trends, and team member performance. Hively also offers a 'team leaderboard' to motivate and engage staff in delivering exceptional service. The tool supports various rating options, like smiley faces or star ratings, making it adaptable to different business needs. Integration with popular email platforms is seamless, enhancing user experience. Additionally, Hively provides instant notification alerts when receiving feedback, ensuring quick responses to customer concerns. With its focus on straightforward functionality, Hively is ideal for businesses seeking a direct and efficient way to monitor and improve customer satisfaction.

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Hively Screenshot & Video

Contact Details

  • Vendor Name Hively
  • Founded 2010
  • Location United States
  • Employees 1-10

Support

  • Chat Chat

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business

Languages Supported

English

Industries

Accounting

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Hively Features

  • Arrow Icon eCards
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Training Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Real Time Analytics
  • Arrow Icon 360 Degree Feedback
  • Arrow Icon Reminders
  • Arrow Icon Performance Management
  • Arrow Icon Social Recognition
  • Arrow Icon Rewards Management
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Rewards Points
  • Arrow Icon Recognition Tracking
  • Arrow Icon Engagement Tracking
  • Arrow Icon Employee Portal
  • Arrow Icon Peer-to-Peer Recognition
  • Arrow Icon Rewards Catalog
  • Arrow Icon Feedback Management
  • Arrow Icon Pulse Surveys
  • Arrow Icon Nominations
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Manager-to-Employee Recognition
  • Arrow Icon Performance Appraisal
  • Arrow Icon Employee Reward Programs
  • Arrow Icon Employee Database
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Payroll Management
  • Arrow Icon Recruitment Management
  • Arrow Icon Time Tracking
  • Arrow Icon Attendance Management
  • Arrow Icon Benefits Management
  • Arrow Icon Onboarding
  • Arrow Icon Applicant Tracking
  • Arrow Icon Compliance Management
  • Arrow Icon API
  • Arrow Icon Client Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Employee Management

Hively Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Monthly

$15 Per Month

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Hively FAQs

Hively is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from customers through customizable rating snippets embedded in emails or websites. Features include a user-friendly dashboard for tracking customer satisfaction scores, trends, and team member performance. Hively also offers a 'team leaderboard' to motivate and engage staff in delivering exceptional service. The tool supports various rating options, like smiley faces or star ratings, making it adaptable to different business needs. Integration with popular email platforms is seamless, enhancing user experience. Additionally, Hively provides instant notification alerts when receiving feedback, ensuring quick responses to customer concerns. With its focus on straightforward functionality, Hively is ideal for businesses seeking a direct and efficient way to monitor and improve customer satisfaction.

  • Yes, Hively offers a free version.

  • Yes, Hively offers a free trial.

  • No, Credit Card details are not required for the Hively trial.

  • Hively offers the following pricing plans & packages:

    Monthly

    $15 Per Month

  • Hively supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, Hively does not offer an API.

  • Hively offers support with the following options:
    • Chat

  • Hively offers training with the following options:
    • Documentation

  • Hively supports the following languages:
    • English

  • Following are the typical users of the Hively:
    • Self-Employed , Small-Business

  • Hively supports the following deployment:
    • Cloud Hosted

  • Hively supports the following devices and operating systems:
    • Web-Based

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