Hippo Overview

Hippo is an intuitive live chat software designed to enhance customer engagement and support for businesses. This platform allows organizations to communicate with customers in real time, providing immediate assistance and addressing inquiries effectively. With its user-friendly interface, Hippo enables support teams to manage multiple chats simultaneously, ensuring timely responses. The software features customizable chat widgets that can be integrated into websites and applications, allowing businesses to maintain a consistent brand experience. Hippo also offers analytics tools that provide insights into chat performance and customer satisfaction, helping organizations optimize their support strategies. By implementing Hippo, businesses can improve customer relationships, increase satisfaction, and drive conversions.

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Contact Details

  • Vendor Name JungleWorks
  • Founded 2011
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, Bengali, English, French, Hindi, Malay, Portuguese, Spanish


Industries

Arts & Crafts, Non-profit Organization Management

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Hippo Features

  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback

Hippo Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$17 Per Month

Hippo FAQs

Hippo is an intuitive live chat software designed to enhance customer engagement and support for businesses. This platform allows organizations to communicate with customers in real time, providing immediate assistance and addressing inquiries effectively. With its user-friendly interface, Hippo enables support teams to manage multiple chats simultaneously, ensuring timely responses. The software features customizable chat widgets that can be integrated into websites and applications, allowing businesses to maintain a consistent brand experience. Hippo also offers analytics tools that provide insights into chat performance and customer satisfaction, helping organizations optimize their support strategies. By implementing Hippo, businesses can improve customer relationships, increase satisfaction, and drive conversions.

  • Yes, Hippo offers a free version.

  • Yes, Hippo offers a free trial.

  • No, Credit Card details are not required for the Hippo trial.

  • Hippo offers the following pricing plans & packages:

    Basic

    $17 Per Month

  • Hippo supports the following payment frequencies:

    • Monthly Subscription

  • No, Hippo does not offer an API.

  • Hippo offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Hippo offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Hippo supports the following languages:
    • Arabic , Bengali , English , French , Hindi , Malay , Portuguese , Spanish

  • Following are the typical users of the Hippo:
    • Self-Employed , Small-Business , Midsize-Business

  • Hippo supports the following deployment:
    • Cloud Hosted

  • Hippo supports the following devices and operating systems:
    • Web-Based , iPhone , Android