HelloDuty is a sophisticated IVR (Interactive Voice Response) software designed to enhance customer service and streamline communication workflows. The software offers businesses the ability to automate customer interactions through voice-based menus, routing calls to the appropriate departments based on customer inputs. HelloDuty supports multi-level IVR systems that can handle a variety of customer requests, from simple inquiries to complex troubleshooting. With features like speech recognition, multilingual support, and custom greeting messages, HelloDuty provides businesses with the flexibility to offer personalized, efficient service. Additionally, the software integrates with CRM systems to provide agents with customer data during calls, improving response times and service quality. HelloDuty also includes real-time analytics to track call volumes, response times, and customer satisfaction, helping businesses optimize their IVR systems for better performance. It's ideal for companies looking to improve their customer service and reduce call center costs.
Brrng Digital
Kenya
Proprietary
Call Recording
