ExDesk Overview

ExDesk is a comprehensive help desk software designed to streamline customer support operations and improve service quality. The platform offers tools for ticketing, issue tracking, and knowledge base management, enabling support teams to resolve customer inquiries efficiently. ExDesk provides real-time reporting and analytics features that help managers monitor support performance and identify areas for improvement. With its user-friendly interface and customizable workflows, ExDesk is suitable for businesses of all sizes looking to enhance their customer service capabilities and boost customer satisfaction through effective support management.

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Contact Details

  • Vendor Name ExDesk.com
  • Founded
  • Location United States

Support

    NA


Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer Software, Information Technology & Services, Internet

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ExDesk Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control

ExDesk Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$50 Per Feature

ExDesk FAQs

ExDesk is a comprehensive help desk software designed to streamline customer support operations and improve service quality. The platform offers tools for ticketing, issue tracking, and knowledge base management, enabling support teams to resolve customer inquiries efficiently. ExDesk provides real-time reporting and analytics features that help managers monitor support performance and identify areas for improvement. With its user-friendly interface and customizable workflows, ExDesk is suitable for businesses of all sizes looking to enhance their customer service capabilities and boost customer satisfaction through effective support management.

  • No, ExDesk does not offer a free version.

  • Yes, ExDesk offers a free trial.

  • No, Credit Card details are not required for the ExDesk trial.

  • ExDesk offers the following pricing plans & packages:

    Basic

    $50 Per Feature

  • ExDesk supports the following payment frequencies:

    • Monthly Subscription

  • No, ExDesk does not offer an API.

  • ExDesk supports the following languages:
    • English

  • Following are the typical users of the ExDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • ExDesk supports the following deployment:
    • Cloud Hosted

  • ExDesk supports the following devices and operating systems:
    • Web-Based