ETS is an innovative Interactive Voice Response (IVR) software designed to enhance customer interactions through automated phone systems. This platform allows businesses to create customized voice menus, enabling customers to navigate through options effortlessly. With its intuitive drag-and-drop interface, users can design call flows that suit their specific needs, ensuring a seamless customer experience. ETS supports multiple languages, making it suitable for businesses operating in diverse markets. The software also integrates with CRM systems, allowing for personalized interactions based on customer data and history. Additionally, ETS provides analytics tools to monitor call performance, customer satisfaction, and response times, helping organizations optimize their IVR systems. With features like call recording and routing, ETS empowers businesses to improve their customer service capabilities while reducing operational costs. Overall, this software is essential for organizations looking to streamline their communication processes and enhance customer engagement.
Occam Networks
2016
United Kingdom
Phone
Call Center Management
