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Encompass-CX Overview

Encompass-CX is a comprehensive customer experience software designed to help businesses deliver exceptional service and build lasting relationships with their customers. It offers a unified platform for managing customer interactions across multiple channels, including email, chat, social media, and phone, ensuring consistent and personalized communication. Encompass-CX features advanced tools for tracking customer journeys, analyzing feedback, and identifying areas for improvement, enabling organizations to enhance their customer service strategies. The software includes robust analytics and reporting capabilities, providing insights into customer satisfaction, loyalty, and behavior. With its user-friendly interface and seamless integration with CRM systems, Encompass-CX empowers businesses to optimize the customer experience, increase satisfaction, and drive long-term loyalty.

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Contact Details

  • Vendor Name Encompass CX
  • Founded 2015
  • Location United States

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, Spanish

Industries

Advertising & Marketing, Business Supplies & Equipment, Consumer Services, Entertainment, Information Technology & Services, Retail

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Encompass-CX Features

  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure

Encompass-CX Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Top Encompass-CX Alternatives

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CardClan

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FeedbackExpress

MASSIVE

Encompass-CX FAQs

Encompass-CX is a comprehensive customer experience software designed to help businesses deliver exceptional service and build lasting relationships with their customers. It offers a unified platform for managing customer interactions across multiple channels, including email, chat, social media, and phone, ensuring consistent and personalized communication. Encompass-CX features advanced tools for tracking customer journeys, analyzing feedback, and identifying areas for improvement, enabling organizations to enhance their customer service strategies. The software includes robust analytics and reporting capabilities, providing insights into customer satisfaction, loyalty, and behavior. With its user-friendly interface and seamless integration with CRM systems, Encompass-CX empowers businesses to optimize the customer experience, increase satisfaction, and drive long-term loyalty.

  • No, Encompass-CX does not offer a free version.

  • Yes, Encompass-CX offers a free trial.

  • No, Credit Card details are not required for the Encompass-CX trial.

  • No, Encompass-CX does not offer an API.

  • Encompass-CX supports the following languages:
    • English , Spanish

  • Following are the typical users of the Encompass-CX:
    • Self-Employed , Small-Business , Midsize-Business