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DeskDirector Overview

DeskDirector is a managed service provider (MSP) software designed to enhance client communication, service management, and ticketing processes. It provides a centralized platform for managing support requests, tracking SLA performance, and maintaining client satisfaction. DeskDirector’s customizable client portal allows MSPs to deliver a seamless support experience, offering clients easy access to knowledge bases, ticket updates, and live chat. The software’s reporting and analytics tools help MSPs monitor performance metrics, improving service delivery. DeskDirector is ideal for MSPs aiming to enhance customer experience and streamline service operations.

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Contact Details

  • Vendor Name DeskDirector
  • Founded
  • Location New Zealand

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

E-learning, Information Technology & Services

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DeskDirector Features

  • Arrow Icon Help Desk Management
  • Arrow Icon Event Logs
  • Arrow Icon CRM
  • Arrow Icon Activity Tracking
  • Arrow Icon Server Monitoring
  • Arrow Icon Issue Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Configuration Management
  • Arrow Icon Dashboard
  • Arrow Icon Compliance Management
  • Arrow Icon Real Time Updates
  • Arrow Icon Project Management
  • Arrow Icon Patch Management
  • Arrow Icon SLA Management
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Backup and Recovery
  • Arrow Icon Inventory Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Incident Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Policy Management
  • Arrow Icon Anti Virus
  • Arrow Icon IT Asset Tracking
  • Arrow Icon Task Management
  • Arrow Icon Real Time Analytics
  • Arrow Icon Performance Metrics
  • Arrow Icon Active Directory Integration
  • Arrow Icon Contract/License Management
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon File Sharing
  • Arrow Icon Real-Time Chat
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Customizable Branding
  • Arrow Icon Calendar Management
  • Arrow Icon Client Portal
  • Arrow Icon Forms Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Document Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Content Management
  • Arrow Icon SSL Security
  • Arrow Icon Search/Filter
  • Arrow Icon Data Security
  • Arrow Icon Unified Directory

DeskDirector Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$480 Per Month

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DeskDirector FAQs

DeskDirector is a managed service provider (MSP) software designed to enhance client communication, service management, and ticketing processes. It provides a centralized platform for managing support requests, tracking SLA performance, and maintaining client satisfaction. DeskDirector’s customizable client portal allows MSPs to deliver a seamless support experience, offering clients easy access to knowledge bases, ticket updates, and live chat. The software’s reporting and analytics tools help MSPs monitor performance metrics, improving service delivery. DeskDirector is ideal for MSPs aiming to enhance customer experience and streamline service operations.

  • No, DeskDirector does not offer a free version.

  • Yes, DeskDirector offers a free trial.

  • No, Credit Card details are not required for the DeskDirector trial.

  • DeskDirector offers the following pricing plans & packages:

    Basic

    $480 Per Month

  • DeskDirector supports the following payment frequencies:

    • Monthly Subscription

  • No, DeskDirector does not offer an API.

  • DeskDirector offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • DeskDirector offers training with the following options:
    • Live Online , Webinar , Documentation

  • DeskDirector supports the following languages:
    • English

  • Following are the typical users of the DeskDirector:
    • Self-Employed , Small-Business , Midsize-Business

  • DeskDirector supports the following deployment:
    • Cloud Hosted

  • DeskDirector supports the following devices and operating systems:
    • Web-Based

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