Chatway is a powerful live chat software platform that enables businesses to provide real-time support to their customers directly through their website or mobile application. By integrating Chatway into their customer service channels, businesses can engage with visitors instantly, answering questions, resolving issues, and guiding users through purchasing decisions. Chatway’s intuitive interface allows customer service teams to manage multiple chats simultaneously, ensuring that no customer query goes unanswered. The software features automation tools such as chatbots, which can handle routine inquiries and direct users to the appropriate support channels, freeing up time for customer service representatives to focus on more complex issues. Chatway also includes reporting and analytics tools that track customer interactions, measure response times, and assess customer satisfaction, providing valuable insights to improve service quality. With its customizable chat widgets and easy integration with CRM systems, Chatway is a versatile and effective solution for businesses looking to enhance customer support and engagement through live chat.
Poptin
2017
Israel
Chat
Transfers/Routing
