Chatiico is a customer communications management (CCM) software that helps businesses enhance their customer interactions across multiple communication channels. With Chatiico, businesses can design, deliver, and manage personalized customer messages through email, SMS, mobile apps, and web chat. The software offers an intuitive drag-and-drop interface for building dynamic customer communications that can be tailored based on customer behavior, preferences, and demographics. Chatiico’s multi-channel capabilities allow businesses to engage customers at every stage of the customer journey, from onboarding and billing to customer service and support. The platform integrates with CRM and help desk systems, providing a 360-degree view of customer interactions and enabling businesses to offer consistent, high-quality service. Additionally, Chatiico provides real-time analytics and reporting, allowing businesses to track message performance, identify engagement trends, and refine their communication strategies to improve customer satisfaction and retention.
Chatiico
2021
Colombia
Email
Automated Publishing
