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Chat Metrics Overview

Chat Metrics is a comprehensive conversational marketing platform designed to optimize customer interactions through live chat and AI-powered bots. This software enables businesses to engage with customers in real time, respond to inquiries, and drive conversions directly through conversations. Chat Metrics offers a range of customizable chatbots that can be trained to handle specific types of inquiries, qualifying leads, answering FAQs, and even completing purchases. The platform integrates with popular messaging channels like Facebook Messenger, WhatsApp, and website live chat, making it easy for businesses to engage customers across multiple touchpoints. With advanced analytics and reporting tools, businesses can track the performance of their chatbots and live agents, measure customer satisfaction, and improve their conversational strategies. Additionally, Chat Metrics’ integration with CRM and email marketing tools ensures seamless lead nurturing and follow-up. By enhancing customer interaction and improving conversion rates, Chat Metrics is a vital tool for businesses looking to leverage the power of conversational marketing.

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Contact Details

  • Vendor Name Chat Metrics
  • Founded 2015
  • Location Australia

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Chat Chat

Training

  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

E-learning, Management Consulting, Medical Practice, Security & Investigations

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Chat Metrics Features

  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Product Recommendations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon SMS Messaging
  • Arrow Icon Group Messaging
  • Arrow Icon Video Chat
  • Arrow Icon Human Handover
  • Arrow Icon Email Automation
  • Arrow Icon Audience Targeting
  • Arrow Icon Lead Distribution
  • Arrow Icon Chatbot
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Lead Qualification

Chat Metrics Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$21.5 Per Feature

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Chat Metrics FAQs

Chat Metrics is a comprehensive conversational marketing platform designed to optimize customer interactions through live chat and AI-powered bots. This software enables businesses to engage with customers in real time, respond to inquiries, and drive conversions directly through conversations. Chat Metrics offers a range of customizable chatbots that can be trained to handle specific types of inquiries, qualifying leads, answering FAQs, and even completing purchases. The platform integrates with popular messaging channels like Facebook Messenger, WhatsApp, and website live chat, making it easy for businesses to engage customers across multiple touchpoints. With advanced analytics and reporting tools, businesses can track the performance of their chatbots and live agents, measure customer satisfaction, and improve their conversational strategies. Additionally, Chat Metrics’ integration with CRM and email marketing tools ensures seamless lead nurturing and follow-up. By enhancing customer interaction and improving conversion rates, Chat Metrics is a vital tool for businesses looking to leverage the power of conversational marketing.

  • No, Chat Metrics does not offer a free version.

  • Yes, Chat Metrics offers a free trial.

  • No, Credit Card details are not required for the Chat Metrics trial.

  • Chat Metrics offers the following pricing plans & packages:

    Basic

    $21.5 Per Feature

  • Chat Metrics supports the following payment frequencies:

    • Monthly Subscription

  • No, Chat Metrics does not offer an API.

  • Chat Metrics offers support with the following options:
    • 24x7 Support , Email , Chat

  • Chat Metrics offers training with the following options:
    • Live Online , Documentation

  • Chat Metrics supports the following languages:
    • English

  • Following are the typical users of the Chat Metrics:
    • Self-Employed , Small-Business , Midsize-Business

  • Chat Metrics supports the following deployment:
    • Cloud Hosted

  • Chat Metrics supports the following devices and operating systems:
    • Web-Based

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