CFN Insight Overview

CFN Insight is a comprehensive customer experience software designed to empower businesses to deliver exceptional service and foster lasting customer relationships. This robust platform offers a suite of tools that enable organizations to capture, analyze, and act on customer feedback in real-time, ensuring that every interaction meets high standards of satisfaction. CFN Insight’s intuitive interface allows businesses to create and distribute customized surveys, track customer sentiment, and monitor key performance indicators (KPIs) related to customer experience. Advanced analytics and reporting features provide deep insights into customer behaviors, preferences, and pain points, enabling data-driven decision-making and continuous improvement. Additionally, CFN Insight integrates seamlessly with existing CRM and support systems, ensuring a unified approach to managing customer interactions across all touchpoints. The platform also supports automated alerts and workflows, allowing businesses to respond swiftly to negative feedback and address issues before they escalate. With its scalable architecture and user-friendly design, CFN Insight is ideal for businesses of all sizes looking to enhance their customer experience initiatives, improve service quality, and drive customer loyalty and retention.

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Contact Details

  • Vendor Name CustomerFirst Now
  • Founded 2003
  • Location United States

Support

  • Phone Phone

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer & Network Security, Graphic Design

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CFN Insight Features

  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Customer Profiles
  • Arrow Icon Behavioral Analytics
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Customizable Templates
  • Arrow Icon Drag & Drop
  • Arrow Icon Activity Dashboard
  • Arrow Icon Collaboration Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Activity Tracking
  • Arrow Icon Engagement Tracking
  • Arrow Icon Performance Metrics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Onboarding
  • Arrow Icon Collaboration Tools
  • Arrow Icon Health Score
  • Arrow Icon Account Alerts
  • Arrow Icon Account Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Revenue Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Customer Engagement
  • Arrow Icon Activity Tracking
  • Arrow Icon Task Management
  • Arrow Icon NPS of Customers

CFN Insight Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$99 Per Feature

CFN Insight FAQs

CFN Insight is a comprehensive customer experience software designed to empower businesses to deliver exceptional service and foster lasting customer relationships. This robust platform offers a suite of tools that enable organizations to capture, analyze, and act on customer feedback in real-time, ensuring that every interaction meets high standards of satisfaction. CFN Insight’s intuitive interface allows businesses to create and distribute customized surveys, track customer sentiment, and monitor key performance indicators (KPIs) related to customer experience. Advanced analytics and reporting features provide deep insights into customer behaviors, preferences, and pain points, enabling data-driven decision-making and continuous improvement. Additionally, CFN Insight integrates seamlessly with existing CRM and support systems, ensuring a unified approach to managing customer interactions across all touchpoints. The platform also supports automated alerts and workflows, allowing businesses to respond swiftly to negative feedback and address issues before they escalate. With its scalable architecture and user-friendly design, CFN Insight is ideal for businesses of all sizes looking to enhance their customer experience initiatives, improve service quality, and drive customer loyalty and retention.

  • No, CFN Insight does not offer a free version.

  • Yes, CFN Insight offers a free trial.

  • No, Credit Card details are not required for the CFN Insight trial.

  • CFN Insight offers the following pricing plans & packages:

    Basic

    $99 Per Feature

  • CFN Insight supports the following payment frequencies:

    • Monthly Subscription

  • No, CFN Insight does not offer an API.

  • CFN Insight offers support with the following options:
    • Phone

  • CFN Insight offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • CFN Insight supports the following languages:
    • English

  • Following are the typical users of the CFN Insight:
    • Self-Employed , Small-Business , Midsize-Business

  • CFN Insight supports the following deployment:
    • Cloud Hosted

  • CFN Insight supports the following devices and operating systems:
    • Web-Based