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Performance Management for Sales and Marketing Calls

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CallSource Overview

CallSource is a performance management solution developed primarily for businesses reliant on phone calls for customer interactions. It excels in call tracking, allowing companies to trace the source of incoming calls, which is vital for evaluating marketing strategies. A key feature is its detailed call analytics, providing insights into call volumes, trends, and caller behavior. CallSource also offers call recording and scoring, enabling quality control and employee training. The platform includes lead management tools, helping businesses identify and capitalize on potential sales opportunities. With its real-time reports and alerts, CallSource ensures that businesses stay informed and responsive. It's an essential tool for any business looking to optimize phone-based customer engagement and track the effectiveness of marketing efforts.

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Contact Details

  • Vendor Name CallSource
  • Founded 1991
  • Location United States
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Mac Mac

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

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CallSource Features

  • Arrow Icon Scorecards
  • Arrow Icon Visual Analytics
  • Arrow Icon Key Performance Indicators
  • Arrow Icon Trend Analysis
  • Arrow Icon Budgeting/Forecasting
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Progress Tracking
  • Arrow Icon Predictive Analytics
  • Arrow Icon Performance Metrics
  • Arrow Icon Financial Management
  • Arrow Icon Ad hoc Reporting
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Strategic Planning
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Data Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Data Extraction
  • Arrow Icon KPI Monitoring
  • Arrow Icon Benchmarking
  • Arrow Icon Activity Planning
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Campaign Management
  • Arrow Icon Visual Analytics
  • Arrow Icon Review Generation
  • Arrow Icon Keyword Tracking
  • Arrow Icon Widgets
  • Arrow Icon Real Time Notifications
  • Arrow Icon Engagement Tracking
  • Arrow Icon Review Monitoring
  • Arrow Icon SEO Management
  • Arrow Icon Response Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Content Management
  • Arrow Icon SMS Messaging
  • Arrow Icon Brand Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Campaign Analytics
  • Arrow Icon Multi-Location
  • Arrow Icon Review Request
  • Arrow Icon Review Notification
  • Arrow Icon Customer Experience Management
  • Arrow Icon Review Display
  • Arrow Icon Review Sharing
  • Arrow Icon Hashtag Tracking
  • Arrow Icon Post Scheduling
  • Arrow Icon Complaint Management
  • Arrow Icon Social Media Monitoring
  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Tagging
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon File Transfer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Recording
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Scheduled Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Transcription
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Center Management
  • Arrow Icon Auto-Dialer
  • Arrow Icon CRM
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Caller ID
  • Arrow Icon Call Reporting
  • Arrow Icon Contact Management
  • Arrow Icon Conversion Tracking
  • Arrow Icon Campaign Management
  • Arrow Icon Call Center Management
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Predictive Dialer
  • Arrow Icon Keyword Tracking
  • Arrow Icon Call Transcription
  • Arrow Icon API
  • Arrow Icon Voice Mail
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Social Sharing
  • Arrow Icon Review Notification
  • Arrow Icon Campaign Management
  • Arrow Icon Review Monitoring
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Dashboard
  • Arrow Icon Review Request
  • Arrow Icon Response Management

CallSource Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

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CallSource FAQs

CallSource is a performance management solution developed primarily for businesses reliant on phone calls for customer interactions. It excels in call tracking, allowing companies to trace the source of incoming calls, which is vital for evaluating marketing strategies. A key feature is its detailed call analytics, providing insights into call volumes, trends, and caller behavior. CallSource also offers call recording and scoring, enabling quality control and employee training. The platform includes lead management tools, helping businesses identify and capitalize on potential sales opportunities. With its real-time reports and alerts, CallSource ensures that businesses stay informed and responsive. It's an essential tool for any business looking to optimize phone-based customer engagement and track the effectiveness of marketing efforts.

  • No, CallSource does not offer a free version.

  • No, CallSource does not offer any free trial.

  • No, Credit Card details are not required for the CallSource trial.

  • No, CallSource does not offer an API.

  • CallSource offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • CallSource offers training with the following options:
    • Live Online , Webinar , Documentation

  • CallSource supports the following languages:
    • English

  • Following are the typical users of the CallSource:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • CallSource supports the following deployment:
    • Cloud Hosted

  • CallSource supports the following devices and operating systems:
    • Web-Based , Mac

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