AuditWise is an advanced quality assurance software tailored for contact centers to enhance customer service and agent performance. The platform provides tools for monitoring calls, analyzing interactions, and evaluating agent adherence to scripts and protocols. With customizable scorecards and real-time feedback capabilities, AuditWise enables managers to identify training needs and implement targeted improvements. Its robust analytics deliver insights into customer satisfaction, agent productivity, and overall contact center efficiency. AuditWise also supports integration with CRM systems, ensuring a seamless flow of data. By automating quality assurance processes and providing actionable insights, AuditWise empowers contact centers to deliver exceptional customer experiences while maintaining high operational standards.
Ravenware Ltd
United Kingdom
Proprietary
Quality Management
