Top 10 Service Desk Software Comparison – Find the Right Solution

Choosing the right Service Desk Software can be challenging with so many options available. To simplify your decision-making, we have created this comprehensive comparison table of the top 10 Service Desk Software solutions. Compare their features, pricing, user ratings, and overall performance to find the perfect fit for your needs. Whether you're looking for affordability, advanced features, or seamless integrations, this side-by-side analysis will help you make an informed choice. Whether you’re a small business, enterprise, or individual user, explore this in-depth top 10 Service Desk Software comparison to select the best solution with confidence.

Comparison Table of Top 10 Service Desk Software

Product
Zendesk Suite

Zendesk Suite
HubSpot Service Hub

HubSpot Service Hub
Salesforce Service Cloud

Salesforce Service Cloud
Jira Service Management

Jira Service Management
Zoho Desk

Zoho Desk
SolarWinds Service Desk

SolarWinds Service Desk
Freshdesk

Freshdesk
Help Scout

Help Scout
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus
SysAid

SysAid
Review & Ratings

   4.4

 (2 Reviews)

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available
Description

Zendesk Suite is a customer service software that streamlines interactions... Read more about Zendesk Suite

HubSpot Service Hub is a customer service software designed to... Read more about HubSpot Service Hub

Salesforce Service Cloud is a customer service application that combines... Read more about Salesforce Service Cloud

Jira Service Management is a versatile tool designed for IT... Read more about Jira Service Management

Zoho Desk is a customer service software designed to help... Read more about Zoho Desk

SolarWinds Service Desk is an advanced, user-friendly software solution designed... Read more about SolarWinds Service Desk

Freshdesk is a cloud-based customer service software offering a suite... Read more about Freshdesk

Help Scout is a customer service software designed to provide... Read more about Help Scout

ManageEngine ServiceDesk Plus is a robust IT service management tool... Read more about ManageEngine ServiceDesk Plus

SysAid is a comprehensive IT service management (ITSM) platform designed... Read more about SysAid

Free Trial

Available

Available

30 Days

30 Days

15 Days

30 Days

14 Days

Available

Available

30 Days

Starting Price

$55 Per Month

$800 Per Month

$25 Per Month

$19.04 Per Month

$420 Per Month

NA

$999 Per Month

$50 Per Month

NA

NA
Features
Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics
Artificial Intelligence
Other Info
Deployment
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • On-Premise
  • Cloud Hosted
Devices Supported
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Mac
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
Pricing Model
  • Per User
  • Contact Vendor
  • Usage Based
  • Per Feature
  • Flat Rate
  • Contact Vendor
  • Per Feature
  • Per User
  • Contact Vendor
  • Contact Vendor
Support
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
Target Company Size
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

FAQs About Service Desk Software Comparison

With so many Service Desk Software solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Free Version options like Freshdesk (basic features remain free for life)
  • Free Trial offerings such as Zendesk Suite, HubSpot Service Hub, Salesforce Service Cloud, Jira Service Management, Zoho Desk, SolarWinds Service Desk, Freshdesk, Help Scout, ManageEngine ServiceDesk Plus and SysAid (test premium features before committing)

These budget-friendly Service Desk Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, Zendesk Suite, HubSpot Service Hub, Salesforce Service Cloud, Jira Service Management, Zoho Desk, SolarWinds Service Desk, Freshdesk, Help Scout, ManageEngine ServiceDesk Plus and SysAid are popular picks in the Service Desk Software category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like Zendesk Suite, HubSpot Service Hub, Salesforce Service Cloud, Jira Service Management, Zoho Desk, SolarWinds Service Desk, Freshdesk, ManageEngine ServiceDesk Plus and SysAid in the Service Desk Software category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Service Desk Software solutions—such as Zendesk Suite, HubSpot Service Hub, Salesforce Service Cloud, Jira Service Management, Zoho Desk, SolarWinds Service Desk, Freshdesk, Help Scout, ManageEngine ServiceDesk Plus and SysAid—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.