Top 10 IT Ticketing Systems Software Comparison – Find the Right Solution
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Software
Comparison Table of Top 10 IT Ticketing Systems Software
| Product |
Zendesk Suite |
Dynamics 365 |
HubSpot Service Hub |
Jira Service Management |
Zoho Desk |
SolarWinds Service Desk |
Help Scout |
Hiver |
LiveAgent |
Vision Helpdesk |
|---|---|---|---|---|---|---|---|---|---|---|
| Review & Ratings |
4.4 (2 Reviews) |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
| Description |
Zendesk Suite is a customer service software that streamlines interactions... Read more about Zendesk Suite |
Dynamics 365 is a powerful customer relationship management (CRM) software... Read more about Dynamics 365 |
HubSpot Service Hub is a customer service software designed to... Read more about HubSpot Service Hub |
Jira Service Management is a versatile tool designed for IT... Read more about Jira Service Management |
Zoho Desk is a customer service software designed to help... Read more about Zoho Desk |
SolarWinds Service Desk is an advanced, user-friendly software solution designed... Read more about SolarWinds Service Desk |
Help Scout is a customer service software designed to provide... Read more about Help Scout |
Hiver is a unique email management software designed primarily for... Read more about Hiver |
LiveAgent is a comprehensive customer support software designed to enhance... Read more about LiveAgent |
Vision Helpdesk is a multifaceted customer service software designed to... Read more about Vision Helpdesk |
| Free Trial |
Available |
Available |
Available |
30 Days
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15 Days
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30 Days
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Available |
7 Days
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30 Days
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30 Days
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| Starting Price |
$55 Per Month |
$50 Per User |
$800 Per Month |
$19.04 Per Month |
$800 Per Month |
NA |
$50 Per Month |
$19 Per Month |
$9 Per Month |
$$ 12 Per Month |
| Features | ||||||||||
| Access Controls/Permissions | ||||||||||
| Activity Dashboard | ||||||||||
| Alerts/Escalation | ||||||||||
| Asset Lifecycle Management | ||||||||||
| Automated Responses | ||||||||||
| Automated Routing | ||||||||||
| Change Management | ||||||||||
| Collaboration Tools | ||||||||||
| Configurable Workflow | ||||||||||
| Customizable Branding | ||||||||||
| Customizable Fields | ||||||||||
| Customizable Forms | ||||||||||
| Customizable Reports | ||||||||||
| Customizable Templates | ||||||||||
| Help Desk Management | ||||||||||
| Incident Management | ||||||||||
| IT Asset Management | ||||||||||
| Knowledge Base Management | ||||||||||
| Macros/Templated Responses | ||||||||||
| Multi-Channel Communication | ||||||||||
| Multi-Language | ||||||||||
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| Problem Management | ||||||||||
| Release Management | ||||||||||
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| Self Service Portal | ||||||||||
| Service Catalog | ||||||||||
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| Support Ticket Management | ||||||||||
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| Artificial Intelligence | ||||||||||
| Other Info | ||||||||||
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FAQs About IT Ticketing Systems Software Comparison
Absolutely! Depending on the tool, you may discover:
- Free Trial offerings such as Dynamics 365, Zendesk Suite, HubSpot Service Hub, Jira Service Management, Zoho Desk, SolarWinds Service Desk, Help Scout, Hiver, LiveAgent and Vision Helpdesk (test premium features before committing)
These budget-friendly IT Ticketing Systems Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.