Top 10 Incident Management Software Comparison – Find the Right Solution

Choosing the right Incident Management Software can be challenging with so many options available. To simplify your decision-making, we have created this comprehensive comparison table of the top 10 Incident Management Software solutions. Compare their features, pricing, user ratings, and overall performance to find the perfect fit for your needs. Whether you're looking for affordability, advanced features, or seamless integrations, this side-by-side analysis will help you make an informed choice. Whether you’re a small business, enterprise, or individual user, explore this in-depth top 10 Incident Management Software comparison to select the best solution with confidence.

Comparison Table of Top 10 Incident Management Software

Product
ClickUp

ClickUp
PagerDuty

PagerDuty
OpsGenie

OpsGenie
Jira Service Management

Jira Service Management
Splunk On-Call

Splunk On-Call
SolarWinds Service Desk

SolarWinds Service Desk
New Relic

New Relic
Freshservice

Freshservice
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus
BigPanda

BigPanda
Review & Ratings

   5.0

 (1 Reviews)

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available
Description

ClickUp is an all-in-one project management platform that caters to... Read more about ClickUp

PagerDuty is a cutting-edge incident response platform developed to optimize... Read more about PagerDuty

OpsGenie is a cuttingedge emergency notification software designed to streamline... Read more about OpsGenie

Jira Service Management is a versatile tool designed for IT... Read more about Jira Service Management

Splunk On-Call is a robust incident management software designed to... Read more about Splunk On-Call

SolarWinds Service Desk is an advanced, user-friendly software solution designed... Read more about SolarWinds Service Desk

New Relic is a powerful software analytics platform that gives... Read more about New Relic

Freshservice is a dynamic platform designed to streamline and enhance... Read more about Freshservice

ManageEngine ServiceDesk Plus is a robust IT service management tool... Read more about ManageEngine ServiceDesk Plus

BigPanda is an advanced server management software designed to help... Read more about BigPanda

Free Trial

14 Days

14 Days

Available

30 Days

Available

30 Days

NA

Available

Available

Available

Starting Price

$7 Per Month

$21 Per Month

$9.45 Per Month

$19.04 Per Month

$10 Per User

NA

NA

$15.89 Per Month

NA

$6000 Per User

Features
Safety Incident Management
Investigation Management
On Call Scheduling
Corrective and Preventive Actions (CAPA)
Alerts/Notifications
Disaster Recovery
Task Management
Workflow Management
Incident Reporting
Audit Trail
OSHA Compliance
Status Tracking
Communications Management
IT Incident Management
Ticket Management
Artificial Intelligence
Other Info
Deployment
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • On-Premise
  • Cloud Hosted
Devices Supported
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Mac
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • Web-Based
  • iPhone
  • Android
Pricing Model
  • Per User
  • Per User
  • Per Feature
  • Per Feature
  • Contact Vendor
  • Contact Vendor
  • Usage Based
  • Contact Vendor
  • Contact Vendor
  • Per User
Support
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
Target Company Size
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business

FAQs About Incident Management Software Comparison

With so many Incident Management Software solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Free Version options like OpsGenie and ClickUp (basic features remain free for life)
  • Free Trial offerings such as OpsGenie, Jira Service Management, Splunk On-Call, SolarWinds Service Desk, Freshservice, ManageEngine ServiceDesk Plus, PagerDuty, ClickUp and BigPanda (test premium features before committing)

These budget-friendly Incident Management Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, OpsGenie, Jira Service Management, Splunk On-Call, SolarWinds Service Desk, New Relic, Freshservice, ManageEngine ServiceDesk Plus, PagerDuty, ClickUp and BigPanda are popular picks in the Incident Management Software category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like Jira Service Management, SolarWinds Service Desk, New Relic, Freshservice, ManageEngine ServiceDesk Plus, PagerDuty and ClickUp in the Incident Management Software category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Incident Management Software solutions—such as OpsGenie, Jira Service Management, Splunk On-Call, SolarWinds Service Desk, New Relic, Freshservice, ManageEngine ServiceDesk Plus, PagerDuty, ClickUp and BigPanda—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.