Top 10 Customer Support Software Comparison – Find the Right Solution

Choosing the right Customer Support Software can be challenging with so many options available. To simplify your decision-making, we have created this comprehensive comparison table of the top 10 Customer Support Software solutions. Compare their features, pricing, user ratings, and overall performance to find the perfect fit for your needs. Whether you're looking for affordability, advanced features, or seamless integrations, this side-by-side analysis will help you make an informed choice. Whether you’re a small business, enterprise, or individual user, explore this in-depth top 10 Customer Support Software comparison to select the best solution with confidence.

Comparison Table of Top 10 Customer Support Software

Product
Zendesk Suite

Zendesk Suite
Salesforce Service Cloud

Salesforce Service Cloud
Jira Service Management

Jira Service Management
Zoho Desk

Zoho Desk
Sprinklr Service

Sprinklr Service
ServiceNow Customer Service Management

ServiceNow Customer Service Management
Freshdesk

Freshdesk
Help Scout

Help Scout
Intercom

Intercom
LiveAgent

LiveAgent
Review & Ratings

   4.4

 (2 Reviews)

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available
Description

Zendesk Suite is a customer service software that streamlines interactions... Read more about Zendesk Suite

Salesforce Service Cloud is a customer service application that combines... Read more about Salesforce Service Cloud

Jira Service Management is a versatile tool designed for IT... Read more about Jira Service Management

Zoho Desk is a customer service software designed to help... Read more about Zoho Desk

Sprinklr Service is a modern customer care platform designed to... Read more about Sprinklr Service

ServiceNow Customer Service Management is a dynamic software designed to... Read more about ServiceNow Customer Service Management

Freshdesk is a cloud-based customer service software offering a suite... Read more about Freshdesk

Help Scout is a customer service software designed to provide... Read more about Help Scout

Intercom is a user-friendly software that helps businesses communicate with... Read more about Intercom

LiveAgent is a comprehensive customer support software designed to enhance... Read more about LiveAgent

Free Trial

Available

30 Days

30 Days

15 Days

30 Days

NA

14 Days

Available

14 Days

30 Days

Starting Price

$55 Per Month

$25 Per Month

$19.04 Per Month

$800 Per Month

$199 Per Month

NA

$999 Per Month

$50 Per Month

$39 Per Month

$9 Per Month

Features
Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot
Artificial Intelligence
Other Info
Deployment
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • On-Premise
Devices Supported
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
Pricing Model
  • Per User
  • Usage Based
  • Per Feature
  • Per User
  • Per User
  • Contact Vendor
  • Per Feature
  • Per User
  • Per User
  • Per User
Support
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
Target Company Size
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

FAQs About Customer Support Software Comparison

With so many Customer Support Software solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Free Version options like Freshdesk (basic features remain free for life)
  • Free Trial offerings such as Zendesk Suite, Salesforce Service Cloud, Jira Service Management, Zoho Desk, Sprinklr Service, Freshdesk, Help Scout, Intercom and LiveAgent (test premium features before committing)

These budget-friendly Customer Support Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, Zendesk Suite, Salesforce Service Cloud, Jira Service Management, Zoho Desk, Sprinklr Service, ServiceNow Customer Service Management, Freshdesk, Help Scout, Intercom and LiveAgent are popular picks in the Customer Support Software category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like Zendesk Suite, Salesforce Service Cloud, Jira Service Management, Zoho Desk, Sprinklr Service, ServiceNow Customer Service Management, Freshdesk, Intercom and LiveAgent in the Customer Support Software category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Customer Support Software solutions—such as Zendesk Suite, Salesforce Service Cloud, Jira Service Management, Zoho Desk, Sprinklr Service, ServiceNow Customer Service Management, Freshdesk, Help Scout, Intercom and LiveAgent—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.