Zendesk WFM Overview

Zendesk WFM is a powerful workforce management software designed to optimize the performance and productivity of customer service teams. With its intuitive interface, Zendesk WFM allows managers to forecast demand, schedule staff effectively, and monitor performance metrics in realtime. The software features advanced analytics tools that provide insights into customer interactions, enabling organizations to make datadriven decisions to improve service quality. Zendesk WFM facilitates effective workforce planning by allowing users to analyze historical data and predict future trends, ensuring that the right resources are available at the right time. Additionally, the platform supports integration with existing customer relationship management (CRM) systems, providing a seamless workflow for support teams. The software also includes tools for monitoring employee performance and engagement, enabling organizations to identify areas for improvement and implement targeted training programs. By adopting Zendesk WFM, businesses can enhance operational efficiency, improve customer satisfaction, and drive overall business success.

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Zendesk WFM Screenshot & Video

Contact Details

  • Vendor Name Zendesk
  • Founded 2007
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Consumer Goods, Furniture, Information Technology & Services, Renewables & Environment, Security & Investigations

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Zendesk WFM Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Compliance Tracking
  • Arrow Icon Attendance Management
  • Arrow Icon Sick Leave Tracking
  • Arrow Icon Recruitment Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real Time Notifications
  • Arrow Icon Employee Management
  • Arrow Icon Time & Attendance
  • Arrow Icon Employee Scheduling
  • Arrow Icon Reminders
  • Arrow Icon Clock In/Out
  • Arrow Icon Approval Process Control
  • Arrow Icon Timesheet Management
  • Arrow Icon Employee Database
  • Arrow Icon Calendar Management
  • Arrow Icon Performance Management
  • Arrow Icon Shift Swapping
  • Arrow Icon Time Off Management
  • Arrow Icon Payroll Management
  • Arrow Icon Budgeting/Forecasting
  • Arrow Icon Self Service Portal
  • Arrow Icon Activity Tracking
  • Arrow Icon Vacation/Leave Tracking
  • Arrow Icon Skills Tracking
  • Arrow Icon Time Off Requests
  • Arrow Icon Document Storage
  • Arrow Icon Labor Forecasting
  • Arrow Icon Automated Scheduling
  • Arrow Icon Employee Onboarding
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Vacation/Leave Tracking
  • Arrow Icon Employee Scheduling
  • Arrow Icon Sick Leave Tracking
  • Arrow Icon Messaging
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Clock In/Out
  • Arrow Icon Reminders
  • Arrow Icon Mobile Alerts
  • Arrow Icon Schedule Distribution
  • Arrow Icon Payroll Management
  • Arrow Icon Timesheet Management
  • Arrow Icon Employee Portal
  • Arrow Icon Shift Swapping
  • Arrow Icon Calendar Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Availability Management
  • Arrow Icon Real Time Updates
  • Arrow Icon GPS
  • Arrow Icon Employee Management
  • Arrow Icon Multi-Location
  • Arrow Icon Task Scheduling
  • Arrow Icon Overtime Calculation
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Employee Database
  • Arrow Icon Compliance Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Attendance Management
  • Arrow Icon Artificial Intelligence

Zendesk WFM Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Zendesk Workforce Management

$25 Per User

Zendesk WFM FAQs

Zendesk WFM is a powerful workforce management software designed to optimize the performance and productivity of customer service teams. With its intuitive interface, Zendesk WFM allows managers to forecast demand, schedule staff effectively, and monitor performance metrics in realtime. The software features advanced analytics tools that provide insights into customer interactions, enabling organizations to make datadriven decisions to improve service quality. Zendesk WFM facilitates effective workforce planning by allowing users to analyze historical data and predict future trends, ensuring that the right resources are available at the right time. Additionally, the platform supports integration with existing customer relationship management (CRM) systems, providing a seamless workflow for support teams. The software also includes tools for monitoring employee performance and engagement, enabling organizations to identify areas for improvement and implement targeted training programs. By adopting Zendesk WFM, businesses can enhance operational efficiency, improve customer satisfaction, and drive overall business success.

  • No, Zendesk WFM does not offer a free version.

  • Yes, Zendesk WFM offers a free trial.

  • No, Credit Card details are not required for the Zendesk WFM trial.

  • Zendesk WFM offers the following pricing plans & packages:

    Zendesk Workforce Management

    $25 Per User

  • Zendesk WFM supports the following payment frequencies:

    • Monthly Subscription

  • No, Zendesk WFM does not offer an API.

  • Zendesk WFM offers support with the following options:
    • 24x7 Support , Email , Knowledge Base

  • Zendesk WFM offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Zendesk WFM supports the following languages:
    • English

  • Following are the typical users of the Zendesk WFM:
    • Self-Employed , Small-Business , Midsize-Business

  • Zendesk WFM supports the following deployment:
    • Cloud Hosted

  • Zendesk WFM supports the following devices and operating systems:
    • Web-Based

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