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SaaS Customer Support and on Premise Help Desk Software

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Wowdesk Overview

Wowdesk is a customer service and support software designed to assist businesses in managing and resolving customer inquiries and issues. It integrates various communication channels like email, social media, and live chat into a single platform, streamlining customer interactions. Wowdesk features a ticketing system that organizes and tracks customer requests, ensuring efficient handling and resolution. The software includes automation tools for routing and prioritizing tickets, enhancing response time and productivity. It offers a self-service portal where customers can find answers and information, reducing the need for direct support. Wowdesk provides analytics and reporting capabilities, giving insights into customer service performance and areas for improvement. The platform is customizable, allowing businesses to tailor it to their specific needs. Wowdesk focuses on simplifying customer support processes, aiming to improve customer satisfaction and operational efficiency.

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Wowdesk Screenshot & Video

Contact Details

  • Vendor Name Wowdesk
  • Founded 2018
  • Location United States
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Arabic, Czech, English, French, German, Italian, Russian

Industries

Accounting, Advertising & Marketing, E-commerce, Education Management, Financial Services, Government Administration, Hospital & Health Care, Information Technology & Services, Leisure & Travel, Logistics & Supply Chain, Manufacturing, Media, Medical, Non-profit Organization Management, Real Estate, Telecommunications, Transportation/Trucking/Railroad

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Wowdesk Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management

Wowdesk Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Wowdesk FAQs

Wowdesk is a customer service and support software designed to assist businesses in managing and resolving customer inquiries and issues. It integrates various communication channels like email, social media, and live chat into a single platform, streamlining customer interactions. Wowdesk features a ticketing system that organizes and tracks customer requests, ensuring efficient handling and resolution. The software includes automation tools for routing and prioritizing tickets, enhancing response time and productivity. It offers a self-service portal where customers can find answers and information, reducing the need for direct support. Wowdesk provides analytics and reporting capabilities, giving insights into customer service performance and areas for improvement. The platform is customizable, allowing businesses to tailor it to their specific needs. Wowdesk focuses on simplifying customer support processes, aiming to improve customer satisfaction and operational efficiency.

  • No, Wowdesk does not offer a free version.

  • Yes, Wowdesk offers a free trial.

  • No, Credit Card details are not required for the Wowdesk trial.

  • Yes, Wowdesk offers an API.

  • Wowdesk offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Wowdesk offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Wowdesk supports the following languages:
    • Arabic , Czech , English , French , German , Italian , Russian

  • Following are the typical users of the Wowdesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Wowdesk supports the following deployment:
    • Cloud Hosted

  • Wowdesk supports the following devices and operating systems:
    • Web-Based , Windows , Linux

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