Watchers Overview

Watchers is an intuitive live chat software designed to help businesses engage with customers in real-time, improving both customer support and sales interactions. With Watchers, businesses can offer instant assistance to website visitors, answering questions, providing product recommendations, or troubleshooting issues as they arise. The software integrates seamlessly into websites, mobile apps, and customer portals, offering a personalized and responsive experience. Watchers includes powerful features such as automated chatbots for handling common inquiries, live chat escalations for more complex issues, and analytics tools to monitor chat volume, response times, and customer satisfaction. The platform also supports multi-channel messaging, including social media platforms like Facebook and WhatsApp, enabling businesses to engage with customers across various touchpoints. With Watchers, companies can increase conversion rates, enhance customer loyalty, and streamline their customer service operations, all while delivering a better, more immediate user experience.

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Watchers Screenshot & Video

Contact Details

  • Vendor Name Watchers App
  • Founded
  • Location United Kingdom

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer Software, Gambling & Casinos

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Watchers Features

  • Arrow Icon Group Management
  • Arrow Icon Event Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Content Management
  • Arrow Icon Calendar Management
  • Arrow Icon @mentions
  • Arrow Icon Ideation
  • Arrow Icon Website Management
  • Arrow Icon Drag & Drop
  • Arrow Icon User Management
  • Arrow Icon Feedback Management
  • Arrow Icon Membership Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Discussions/Forums
  • Arrow Icon Member Directory
  • Arrow Icon Activity Tracking
  • Arrow Icon Filtering
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Multi-Language
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Moderation
  • Arrow Icon Communication Management
  • Arrow Icon Contact Database
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback

Watchers Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Watchers FAQs

Watchers is an intuitive live chat software designed to help businesses engage with customers in real-time, improving both customer support and sales interactions. With Watchers, businesses can offer instant assistance to website visitors, answering questions, providing product recommendations, or troubleshooting issues as they arise. The software integrates seamlessly into websites, mobile apps, and customer portals, offering a personalized and responsive experience. Watchers includes powerful features such as automated chatbots for handling common inquiries, live chat escalations for more complex issues, and analytics tools to monitor chat volume, response times, and customer satisfaction. The platform also supports multi-channel messaging, including social media platforms like Facebook and WhatsApp, enabling businesses to engage with customers across various touchpoints. With Watchers, companies can increase conversion rates, enhance customer loyalty, and streamline their customer service operations, all while delivering a better, more immediate user experience.

  • Yes, Watchers offers a free version.

  • Yes, Watchers offers a free trial.

  • No, Credit Card details are not required for the Watchers trial.

  • Watchers supports the following payment frequencies:

    • Monthly Subscription

  • No, Watchers does not offer an API.

  • Watchers offers support with the following options:
    • 24x7 Support , Email , Chat , Knowledge Base

  • Watchers offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Watchers supports the following languages:
    • English

  • Following are the typical users of the Watchers:
    • Self-Employed , Small-Business , Midsize-Business

  • Watchers supports the following deployment:
    • Cloud Hosted

  • Watchers supports the following devices and operating systems:
    • Web-Based