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Velaro Overview

Velaro is an advanced live chat software designed to enhance customer engagement and support for businesses. This platform offers comprehensive tools for managing live chat interactions, tracking customer inquiries, and analyzing support performance, ensuring effective customer service operations. With Velaro, users can easily engage with website visitors in real-time, monitor chat performance metrics, and gather customer feedback, promoting efficient support practices. The software features advanced reporting capabilities that provide insights into chat effectiveness and customer satisfaction, helping organizations improve their customer service strategies. Additionally, Velaro supports integration with CRM and help desk systems, enhancing overall customer engagement efforts. This software is ideal for customer service teams looking to optimize their live chat support.

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Contact Details

  • Vendor Name Velaro
  • Founded 2000
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Consumer Goods, Consumer Services, Education Management, Health

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Velaro Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing

Velaro Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$64.95 Per Month

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Velaro FAQs

Velaro is an advanced live chat software designed to enhance customer engagement and support for businesses. This platform offers comprehensive tools for managing live chat interactions, tracking customer inquiries, and analyzing support performance, ensuring effective customer service operations. With Velaro, users can easily engage with website visitors in real-time, monitor chat performance metrics, and gather customer feedback, promoting efficient support practices. The software features advanced reporting capabilities that provide insights into chat effectiveness and customer satisfaction, helping organizations improve their customer service strategies. Additionally, Velaro supports integration with CRM and help desk systems, enhancing overall customer engagement efforts. This software is ideal for customer service teams looking to optimize their live chat support.

  • No, Velaro does not offer a free version.

  • Yes, Velaro offers a free trial.

  • No, Credit Card details are not required for the Velaro trial.

  • Velaro offers the following pricing plans & packages:

    Basic

    $64.95 Per Month

  • Velaro supports the following payment frequencies:

    • Monthly Subscription

  • No, Velaro does not offer an API.

  • Velaro offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Velaro offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Velaro supports the following languages:
    • English

  • Following are the typical users of the Velaro:
    • Self-Employed , Small-Business , Midsize-Business

  • Velaro supports the following deployment:
    • Cloud Hosted

  • Velaro supports the following devices and operating systems:
    • Web-Based