trueAct Overview

trueAct is a customer service software designed to enhance the overall customer experience through efficient management of support interactions. With its user-friendly interface, trueAct enables businesses to streamline their customer service processes, ensuring timely responses and effective issue resolution. The software includes features such as ticket management, live chat, and customer feedback tools, allowing support teams to communicate seamlessly with clients. By utilizing analytics and reporting capabilities, organizations can monitor performance metrics and identify areas for improvement. trueAct also integrates with popular CRM systems, providing a comprehensive view of customer interactions. By implementing trueAct, businesses can foster stronger relationships with customers, improve satisfaction, and drive loyalty.

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trueAct Screenshot & Video

Contact Details

  • Vendor Name Pidas
  • Founded 1987
  • Location Switzerland

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Apparel & Fashion

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trueAct Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management

trueAct Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • CHF (Fr.) CHF (Fr.)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

Plans & Packages

Basic

$10000 Per User

trueAct FAQs

trueAct is a customer service software designed to enhance the overall customer experience through efficient management of support interactions. With its user-friendly interface, trueAct enables businesses to streamline their customer service processes, ensuring timely responses and effective issue resolution. The software includes features such as ticket management, live chat, and customer feedback tools, allowing support teams to communicate seamlessly with clients. By utilizing analytics and reporting capabilities, organizations can monitor performance metrics and identify areas for improvement. trueAct also integrates with popular CRM systems, providing a comprehensive view of customer interactions. By implementing trueAct, businesses can foster stronger relationships with customers, improve satisfaction, and drive loyalty.

  • No, trueAct does not offer a free version.

  • Yes, trueAct offers a free trial.

  • No, Credit Card details are not required for the trueAct trial.

  • trueAct offers the following pricing plans & packages:

    Basic

    $10000 Per User

  • trueAct supports the following payment frequencies:

    • Annual Subscription

  • No, trueAct does not offer an API.

  • trueAct offers support with the following options:
    • 24x7 Support , Chat

  • trueAct offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • trueAct supports the following languages:
    • English

  • Following are the typical users of the trueAct:
    • Self-Employed , Small-Business , Midsize-Business

  • trueAct supports the following deployment:
    • Cloud Hosted

  • trueAct supports the following devices and operating systems:
    • Web-Based