TRACX Overview

TRACX is a customer experience software designed to help businesses manage and improve their customer interactions. The platform provides tools for collecting customer feedback, analyzing sentiment, and identifying trends in customer behavior. TRACX allows businesses to track customer journeys across various touchpoints, such as websites, social media, and customer service interactions. The software includes features for segmenting customer data, measuring customer satisfaction, and identifying areas for improvement. With its advanced analytics and reporting tools, TRACX helps businesses make data-driven decisions to enhance the overall customer experience. Whether for small businesses or large enterprises, TRACX helps organizations build stronger relationships with their customers and improve satisfaction and loyalty.

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Contact Details

  • Vendor Name Chase Interaction
  • Founded
  • Location United Kingdom

Support

  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Advertising & Marketing, Financial Services, Information Technology & Services

TRACX Features

  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language

TRACX Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • GBP (£) GBP (£)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$28 Per Month

TRACX FAQs

TRACX is a customer experience software designed to help businesses manage and improve their customer interactions. The platform provides tools for collecting customer feedback, analyzing sentiment, and identifying trends in customer behavior. TRACX allows businesses to track customer journeys across various touchpoints, such as websites, social media, and customer service interactions. The software includes features for segmenting customer data, measuring customer satisfaction, and identifying areas for improvement. With its advanced analytics and reporting tools, TRACX helps businesses make data-driven decisions to enhance the overall customer experience. Whether for small businesses or large enterprises, TRACX helps organizations build stronger relationships with their customers and improve satisfaction and loyalty.

  • Yes, TRACX offers a free version.

  • Yes, TRACX offers a free trial.

  • No, Credit Card details are not required for the TRACX trial.

  • TRACX offers the following pricing plans & packages:

    Basic

    $28 Per Month

  • TRACX supports the following payment frequencies:

    • Monthly Subscription

  • No, TRACX does not offer an API.

  • TRACX offers support with the following options:
    • Email , Phone , Chat

  • TRACX offers training with the following options:
    • Live Online

  • TRACX supports the following languages:
    • English

  • Following are the typical users of the TRACX:
    • Self-Employed , Small-Business , Midsize-Business

  • TRACX supports the following deployment:
    • Cloud Hosted

  • TRACX supports the following devices and operating systems:
    • Web-Based