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tbITSM Overview

tbITSM is an IT service management (ITSM) software designed to help businesses streamline their IT support processes, improve service delivery, and ensure efficient issue resolution. The platform provides tools for managing help desk tickets, tracking incidents, and automating workflows, ensuring that support requests are handled promptly and effectively. tbITSM offers features for categorizing, prioritizing, and assigning tickets to the appropriate IT staff, ensuring that issues are resolved in a timely manner. The software also includes reporting and analytics tools, providing insights into ticket resolution times, support team performance, and customer satisfaction. With its user-friendly interface and integration capabilities, tbITSM improves IT service management, enhances operational efficiency, and boosts customer satisfaction.

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Contact Details

  • Vendor Name TechBridge Consultancy Services
  • Founded
  • Location India

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Information Technology & Services, Internet, Market Research, Retail

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tbITSM Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Release Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Knowledge Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Self Service Portal
  • Arrow Icon Workflow Management
  • Arrow Icon Service Catalog
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Configuration Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Problem Management
  • Arrow Icon Compliance Management
  • Arrow Icon Task Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Resource Allocation & Planning
  • Arrow Icon Service Request Management

tbITSM Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • INR (₹) INR (₹)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

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tbITSM FAQs

tbITSM is an IT service management (ITSM) software designed to help businesses streamline their IT support processes, improve service delivery, and ensure efficient issue resolution. The platform provides tools for managing help desk tickets, tracking incidents, and automating workflows, ensuring that support requests are handled promptly and effectively. tbITSM offers features for categorizing, prioritizing, and assigning tickets to the appropriate IT staff, ensuring that issues are resolved in a timely manner. The software also includes reporting and analytics tools, providing insights into ticket resolution times, support team performance, and customer satisfaction. With its user-friendly interface and integration capabilities, tbITSM improves IT service management, enhances operational efficiency, and boosts customer satisfaction.

  • No, tbITSM does not offer a free version.

  • Yes, tbITSM offers a free trial.

  • No, Credit Card details are not required for the tbITSM trial.

  • tbITSM supports the following payment frequencies:

    • Annual Subscription

  • No, tbITSM does not offer an API.

  • tbITSM offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • tbITSM offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • tbITSM supports the following languages:
    • English

  • Following are the typical users of the tbITSM:
    • Self-Employed , Small-Business , Midsize-Business

  • tbITSM supports the following deployment:
    • Cloud Hosted , On-Premise

  • tbITSM supports the following devices and operating systems:
    • Web-Based , Linux