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Support Genie Overview

Support Genie is a customer service software that offers a suite of tools to enhance customer support operations. Features include a ticketing system, live chat, knowledge base management, customer feedback collection, and analytics. Support Genie enables support teams to manage customer inquiries efficiently, provide timely assistance, and maintain high levels of customer satisfaction by streamlining communication channels and automating routine tasks.

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Contact Details

  • Vendor Name Support Genie
  • Founded
  • Location United States

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Financial Services, Information Technology & Services

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Support Genie Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon For Training/Education
  • Arrow Icon Cross-Device Publishing
  • Arrow Icon Modeling & Simulation
  • Arrow Icon Virtual Reality
  • Arrow Icon 3D Objects
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Content Creation
  • Arrow Icon For Sales/Marketing
  • Arrow Icon Drag & Drop
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

Support Genie Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

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Support Genie FAQs

Support Genie is a customer service software that offers a suite of tools to enhance customer support operations. Features include a ticketing system, live chat, knowledge base management, customer feedback collection, and analytics. Support Genie enables support teams to manage customer inquiries efficiently, provide timely assistance, and maintain high levels of customer satisfaction by streamlining communication channels and automating routine tasks.

  • No, Support Genie does not offer a free version.

  • Yes, Support Genie offers a free trial.

  • No, Credit Card details are not required for the Support Genie trial.

  • No, Support Genie does not offer an API.

  • Support Genie supports the following languages:
    • English

  • Following are the typical users of the Support Genie:
    • Self-Employed , Small-Business , Midsize-Business