Spokk is a customer experience (CX) software designed to help businesses deliver personalized and exceptional experiences to their customers. By providing tools for managing customer feedback, tracking satisfaction levels, and analyzing interaction history, Spokk enables businesses to improve their service and build stronger customer relationships. The platform offers features such as sentiment analysis, real-time feedback collection, and customer journey mapping, allowing businesses to understand how customers interact with their brand across different touchpoints. Spokk also includes automation tools for sending personalized follow-ups, resolving customer issues, and offering product recommendations based on user preferences and behaviors. The software’s powerful analytics help businesses identify trends, measure customer satisfaction, and take actionable steps to improve service quality. Spokk integrates with CRM systems and other business tools to ensure seamless management of customer data, making it easier for teams to provide targeted support and drive loyalty. By enhancing customer engagement, Spokk helps businesses improve retention rates, foster brand loyalty, and increase customer lifetime value.
Spokk
Sri Lanka
Proprietary
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