SparrowDesk is an AI-first customer service platform designed to help businesses deliver faster, more reliable, and scalable support. At the heart of the platform is Luna, the AI Agent, capable of auto-resolving up to 60% of customer tickets. This allows businesses to provide 24/7 support without adding headcount, significantly reducing workload while ensuring customers receive instant, accurate responses.
For agents, SparrowDesk provides Luna Copilot, which offers AI-generated ticket summaries, smart reply suggestions, and instant access to relevant knowledge—all directly within the inbox. This means agents spend less time on repetitive tasks and more time solving complex issues, boosting both productivity and satisfaction.
The platform also unifies customer conversations across channels like email and live chat into one centralized workspace. Every interaction is stored with full context, so customers never have to repeat themselves and agents always have the information they need to respond effectively.
To further reduce inbound volume, SparrowDesk enables businesses to build branded self-service portals where customers can find relevant articles, FAQs, and resources anytime, anywhere. This improves customer experience while giving teams room to focus on priority tickets.
Business leaders can track performance with real-time dashboards and custom reports, monitoring SLA adherence, agent productivity, and evolving support trends. And with a powerful no-code workflow builder, SparrowDesk makes it easy to automate repetitive processes, enforce consistency, and streamline operations—without relying on engineering.
With AI at its core, SparrowDesk turns customer service from a cost center into a true driver of growth and loyalty.
Surveysparrow
2017
United States
101-500
24x7 Support
Performance Metrics