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SP Customer Service Overview

SP Customer Service is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform provides a suite of tools for managing inquiries, tracking interactions, and resolving issues efficiently. With SP Customer Service, organizations can streamline ticketing processes, assign tasks to support agents, and monitor response times, ensuring timely and effective service delivery. The software includes features for multi-channel support, allowing customers to reach out via email, chat, or phone, enhancing accessibility. Additionally, SP Customer Service offers robust reporting capabilities, providing insights into customer satisfaction metrics and team performance. Its user-friendly interface promotes easy navigation, making it accessible for support teams and customers alike. By leveraging SP Customer Service, organizations can enhance customer loyalty, improve service efficiency, and drive business success.

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SP Customer Service Screenshot & Video

Contact Details

  • Vendor Name SP Marketplace
  • Founded 2011
  • Location United States

Support

    NA

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Business Supplies & Equipment, Consumer Services, Entertainment, Information Technology & Services, Retail

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SP Customer Service Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management

SP Customer Service Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$149 Per Feature

SP Customer Service FAQs

SP Customer Service is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform provides a suite of tools for managing inquiries, tracking interactions, and resolving issues efficiently. With SP Customer Service, organizations can streamline ticketing processes, assign tasks to support agents, and monitor response times, ensuring timely and effective service delivery. The software includes features for multi-channel support, allowing customers to reach out via email, chat, or phone, enhancing accessibility. Additionally, SP Customer Service offers robust reporting capabilities, providing insights into customer satisfaction metrics and team performance. Its user-friendly interface promotes easy navigation, making it accessible for support teams and customers alike. By leveraging SP Customer Service, organizations can enhance customer loyalty, improve service efficiency, and drive business success.

  • No, SP Customer Service does not offer a free version.

  • Yes, SP Customer Service offers a free trial.

  • No, Credit Card details are not required for the SP Customer Service trial.

  • SP Customer Service offers the following pricing plans & packages:

    Basic

    $149 Per Feature

  • SP Customer Service supports the following payment frequencies:

    • Monthly Subscription

  • No, SP Customer Service does not offer an API.

  • SP Customer Service offers training with the following options:
    • Live Online , Webinar , Documentation

  • SP Customer Service supports the following languages:
    • English

  • Following are the typical users of the SP Customer Service:
    • Self-Employed , Small-Business , Midsize-Business

  • SP Customer Service supports the following deployment:
    • Cloud Hosted

  • SP Customer Service supports the following devices and operating systems:
    • Web-Based