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Salesforce for Retail Overview

Salesforce for Retail is a customer journey mapping tool designed specifically for the retail industry, helping businesses understand and optimize their customers' experiences across various touchpoints. The platform allows retailers to map out the entire customer journey, from awareness and consideration to purchase and post-purchase, providing a comprehensive view of customer interactions. Salesforce for Retail uses data-driven insights to personalize marketing campaigns, improve customer engagement, and increase sales by tailoring experiences based on customer preferences and behaviors. The software integrates with Salesforce’s broader CRM and sales tools, enabling businesses to manage customer relationships, track interactions, and measure campaign effectiveness. With powerful analytics and reporting tools, Salesforce for Retail helps businesses enhance customer experiences, improve retention, and increase lifetime value by aligning marketing efforts with customer needs at every stage of the journey.

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Salesforce for Retail Screenshot & Video

Contact Details

  • Vendor Name Salesforce
  • Founded 2003
  • Location United States

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Apparel & Fashion, Biotechnology, Financial Services, Internet

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Salesforce for Retail Features

  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Order Management
  • Arrow Icon Inventory Management
  • Arrow Icon Shipping Management
  • Arrow Icon Warehouse Management
  • Arrow Icon Product Management
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Returns Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Materials Management
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Production Management
  • Arrow Icon Supplier Management
  • Arrow Icon Supply Chain Management
  • Arrow Icon Purchasing & Receiving
  • Arrow Icon Personalization
  • Arrow Icon Campaign Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon GDPR Compliance
  • Arrow Icon Behavioral Analytics
  • Arrow Icon Data Integration
  • Arrow Icon Predictive Modeling
  • Arrow Icon Customer Profiles
  • Arrow Icon Customer Profiles
  • Arrow Icon Behavioral Analytics
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Customizable Templates
  • Arrow Icon Drag & Drop
  • Arrow Icon Activity Dashboard
  • Arrow Icon Collaboration Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Activity Tracking
  • Arrow Icon Engagement Tracking
  • Arrow Icon Performance Metrics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Referral Tracking
  • Arrow Icon Member Portal
  • Arrow Icon Social Promotion
  • Arrow Icon Gift Card Management
  • Arrow Icon Loyalty Program
  • Arrow Icon Customer Activity Tracking
  • Arrow Icon Customer Surveys
  • Arrow Icon Loyalty Cards
  • Arrow Icon Rewards Management
  • Arrow Icon CRM
  • Arrow Icon Engagement Tracking
  • Arrow Icon Membership Management
  • Arrow Icon Promotions Management
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Campaign Management
  • Arrow Icon Multi-Channel Marketing
  • Arrow Icon Gamification
  • Arrow Icon eCommerce Management
  • Arrow Icon A/B Testing
  • Arrow Icon Heatmaps
  • Arrow Icon Behavior Analytics
  • Arrow Icon Cross Channel Attribution
  • Arrow Icon Personalization
  • Arrow Icon Retargeting Ads
  • Arrow Icon Dynamic Content
  • Arrow Icon Audience Targeting
  • Arrow Icon Recommendations
  • Arrow Icon Abandoned Cart Saver
  • Arrow Icon Account Based Marketing
  • Arrow Icon Content Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Campaign Segmentation
  • Arrow Icon Customer Segmentation
  • Arrow Icon Engagement Tracking
  • Arrow Icon Behavioral Targeting
  • Arrow Icon Customizable Branding
  • Arrow Icon Experience Management
  • Arrow Icon Customer Profiles
  • Arrow Icon Behavior Tracking
  • Arrow Icon A/B Testing
  • Arrow Icon Real-Time Analytics
  • Arrow Icon Website Personalization
  • Arrow Icon Contextual Targeting
  • Arrow Icon Drag & Drop
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Website Analytics
  • Arrow Icon Email Marketing
  • Arrow Icon Referral Tracking
  • Arrow Icon Mobile Access
  • Arrow Icon Lead Qualification
  • Arrow Icon Contact Database
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Territory Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Customizable Fields
  • Arrow Icon Calendar/Reminder System
  • Arrow Icon Marketing Automation
  • Arrow Icon Task Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Capture
  • Arrow Icon Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Email Management
  • Arrow Icon Lead Generation
  • Arrow Icon Workflow Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Internal Chat Integration
  • Arrow Icon Segmentation
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Document Storage
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Data Import/Export

Salesforce for Retail Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$25 Per Month

Salesforce for Retail FAQs

Salesforce for Retail is a customer journey mapping tool designed specifically for the retail industry, helping businesses understand and optimize their customers' experiences across various touchpoints. The platform allows retailers to map out the entire customer journey, from awareness and consideration to purchase and post-purchase, providing a comprehensive view of customer interactions. Salesforce for Retail uses data-driven insights to personalize marketing campaigns, improve customer engagement, and increase sales by tailoring experiences based on customer preferences and behaviors. The software integrates with Salesforce’s broader CRM and sales tools, enabling businesses to manage customer relationships, track interactions, and measure campaign effectiveness. With powerful analytics and reporting tools, Salesforce for Retail helps businesses enhance customer experiences, improve retention, and increase lifetime value by aligning marketing efforts with customer needs at every stage of the journey.

  • No, Salesforce for Retail does not offer a free version.

  • Yes, Salesforce for Retail offers a free trial.

  • No, Credit Card details are not required for the Salesforce for Retail trial.

  • Salesforce for Retail offers the following pricing plans & packages:

    Basic

    $25 Per Month

  • Salesforce for Retail supports the following payment frequencies:

    • Monthly Subscription

  • No, Salesforce for Retail does not offer an API.

  • Salesforce for Retail offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • Salesforce for Retail supports the following languages:
    • English

  • Following are the typical users of the Salesforce for Retail:
    • Self-Employed , Small-Business , Midsize-Business

  • Salesforce for Retail supports the following deployment:
    • Cloud Hosted

  • Salesforce for Retail supports the following devices and operating systems:
    • Web-Based , iPhone , Android

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