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Revelation helpdesk Overview

Revelation Helpdesk is a user-friendly help desk software designed to enhance customer support operations. It offers robust ticketing, workflow automation, and reporting features to streamline the support process. Revelation Helpdesk allows support teams to efficiently manage and resolve customer inquiries by categorizing and prioritizing tickets, assigning tasks, and tracking issue resolution. With its integrated knowledge base, customers can easily access self-service options, reducing the need for direct support. The software's reporting tools help businesses analyze performance metrics, ensuring continuous improvement in service delivery. Revelation Helpdesk is ideal for companies seeking to improve customer satisfaction and optimize their support operations.

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Contact Details

  • Vendor Name YellowFish Software
  • Founded 2001
  • Location United States

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Information Technology & Services, Insurance, Primary/Secondary Education

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Revelation helpdesk Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control

Revelation helpdesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$19 Per User

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Revelation helpdesk FAQs

Revelation Helpdesk is a user-friendly help desk software designed to enhance customer support operations. It offers robust ticketing, workflow automation, and reporting features to streamline the support process. Revelation Helpdesk allows support teams to efficiently manage and resolve customer inquiries by categorizing and prioritizing tickets, assigning tasks, and tracking issue resolution. With its integrated knowledge base, customers can easily access self-service options, reducing the need for direct support. The software's reporting tools help businesses analyze performance metrics, ensuring continuous improvement in service delivery. Revelation Helpdesk is ideal for companies seeking to improve customer satisfaction and optimize their support operations.

  • Yes, Revelation helpdesk offers a free version.

  • Yes, Revelation helpdesk offers a free trial.

  • No, Credit Card details are not required for the Revelation helpdesk trial.

  • Revelation helpdesk offers the following pricing plans & packages:

    Basic

    $19 Per User

  • Revelation helpdesk supports the following payment frequencies:

    • Monthly Subscription

  • No, Revelation helpdesk does not offer an API.

  • Revelation helpdesk offers support with the following options:
    • Chat

  • Revelation helpdesk offers training with the following options:
    • In-person , Live Online , Documentation

  • Revelation helpdesk supports the following languages:
    • English

  • Following are the typical users of the Revelation helpdesk:
    • Self-Employed , Small-Business , Midsize-Business

  • Revelation helpdesk supports the following deployment:
    • Cloud Hosted

  • Revelation helpdesk supports the following devices and operating systems:
    • Web-Based