Median CoBrowse Overview

Median CoBrowse is a remote support software that enables businesses to provide real-time assistance to customers through secure co-browsing technology. With Median CoBrowse, customer service agents can see exactly what a customer is seeing on their screen, guiding them through processes or troubleshooting problems in real-time. This tool enhances the support experience by allowing agents to interact with live web pages and assist users in navigating forms, completing transactions, or resolving technical issues. The software is designed to be simple, with no downloads required, and can be integrated into websites or customer support portals. For companies looking to offer superior customer service, Median CoBrowse helps deliver a personalized, effective, and engaging support experience that boosts customer loyalty and satisfaction.

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Median CoBrowse Screenshot & Video

Contact Details

  • Vendor Name Median
  • Founded
  • Location United States

Support

  • Email Email
  • Chat Chat
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Automotive, Computer Software, Events Services, Information Services, Information Technology & Services

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Median CoBrowse Features

  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting

Median CoBrowse Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$50 Per User

Median CoBrowse FAQs

Median CoBrowse is a remote support software that enables businesses to provide real-time assistance to customers through secure co-browsing technology. With Median CoBrowse, customer service agents can see exactly what a customer is seeing on their screen, guiding them through processes or troubleshooting problems in real-time. This tool enhances the support experience by allowing agents to interact with live web pages and assist users in navigating forms, completing transactions, or resolving technical issues. The software is designed to be simple, with no downloads required, and can be integrated into websites or customer support portals. For companies looking to offer superior customer service, Median CoBrowse helps deliver a personalized, effective, and engaging support experience that boosts customer loyalty and satisfaction.

  • No, Median CoBrowse does not offer a free version.

  • Yes, Median CoBrowse offers a free trial.

  • No, Credit Card details are not required for the Median CoBrowse trial.

  • Median CoBrowse offers the following pricing plans & packages:

    Basic

    $50 Per User

  • Median CoBrowse supports the following payment frequencies:

    • Monthly Subscription

  • No, Median CoBrowse does not offer an API.

  • Median CoBrowse offers support with the following options:
    • Email , Chat , FAQs/Forum

  • Median CoBrowse offers training with the following options:
    • In-person , Live Online , Documentation , Videos

  • Median CoBrowse supports the following languages:
    • English

  • Following are the typical users of the Median CoBrowse:
    • Self-Employed , Small-Business , Midsize-Business

  • Median CoBrowse supports the following deployment:
    • Cloud Hosted

  • Median CoBrowse supports the following devices and operating systems:
    • Web-Based