Medallia Concierge Overview

Medallia Concierge is a cutting-edge customer communications management software designed to enhance customer engagement and streamline communication processes. This platform enables organizations to gather and analyze customer feedback, providing valuable insights into customer preferences and behaviors. With its robust analytics tools, Medallia Concierge helps businesses identify trends and areas for improvement in their service delivery. The software supports various communication channels, including email, SMS, and social media, ensuring that customers receive timely and personalized interactions. By integrating seamlessly with existing CRM systems, Medallia Concierge enhances customer relationships and fosters loyalty. The user-friendly interface makes it easy for teams to manage communications effectively, ensuring a positive customer experience at every touchpoint.

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Contact Details

  • Vendor Name Medallia
  • Founded 2001
  • Location United States

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Health, Hospitality, Real Estate, Retail

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Medallia Concierge Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Contact Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Text-to-Win
  • Arrow Icon Mobile Keywords
  • Arrow Icon SMS Messaging
  • Arrow Icon Message Personalization
  • Arrow Icon Campaign Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Multi-Campaign
  • Arrow Icon Automated Responses
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Communication Management
  • Arrow Icon Scheduled Messaging
  • Arrow Icon Polls/Voting
  • Arrow Icon Mass Texting
  • Arrow Icon MMS
  • Arrow Icon Contact Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Campaign Planning
  • Arrow Icon 2-Way Messaging
  • Arrow Icon Live Chat
  • Arrow Icon Engagement Tracking
  • Arrow Icon Mobile Coupons
  • Arrow Icon SMS Marketing
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Compliance Management
  • Arrow Icon Reputation Management
  • Arrow Icon Multi-Language
  • Arrow Icon QR Codes
  • Arrow Icon Reminders
  • Arrow Icon Open Rate Tracking
  • Arrow Icon File Sharing
  • Arrow Icon Fax Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Recording
  • Arrow Icon Audio/Video Conferencing
  • Arrow Icon Call Routing
  • Arrow Icon Product Recommendations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon SMS Messaging
  • Arrow Icon Group Messaging
  • Arrow Icon Video Chat
  • Arrow Icon Human Handover
  • Arrow Icon Email Automation
  • Arrow Icon Audience Targeting
  • Arrow Icon Lead Distribution
  • Arrow Icon Chatbot
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Lead Qualification
  • Arrow Icon Template Management
  • Arrow Icon Workflow Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Content Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon On-Demand Communications
  • Arrow Icon Personalization
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Interactive Content
  • Arrow Icon Video Support
  • Arrow Icon Customer Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Batch Communications
  • Arrow Icon Customer History
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Feedback Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Website Management
  • Arrow Icon Payment Processing
  • Arrow Icon Point of Sale (POS)
  • Arrow Icon Accounting
  • Arrow Icon Scheduling
  • Arrow Icon Loyalty Program
  • Arrow Icon CRM
  • Arrow Icon Marketing Automation
  • Arrow Icon Tee Sheet Management
  • Arrow Icon Mobile App
  • Arrow Icon Rate Management
  • Arrow Icon GDS/OTA Integration
  • Arrow Icon Maintenance Management
  • Arrow Icon Built-in Accounting
  • Arrow Icon Marketing Automation
  • Arrow Icon Point of Sale (POS)
  • Arrow Icon Multi-Property
  • Arrow Icon Guest Experience Management
  • Arrow Icon Online Booking
  • Arrow Icon Inventory Management
  • Arrow Icon Employee Management
  • Arrow Icon CRM
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Confirmation/Reminders
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Calendar Management
  • Arrow Icon Patient Intake
  • Arrow Icon Patient Records Management
  • Arrow Icon Automated Scheduling
  • Arrow Icon Mobile Access
  • Arrow Icon Live Chat
  • Arrow Icon Patient Education
  • Arrow Icon Communication Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Video Conferencing
  • Arrow Icon Care Plan Management
  • Arrow Icon HIPAA Compliant
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Patient Portal
  • Arrow Icon Electronic Payments
  • Arrow Icon Patient Questionnaires
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Confirmation/Reminders
  • Arrow Icon Inventory Management
  • Arrow Icon Communication Management
  • Arrow Icon Calendar Management
  • Arrow Icon Accounting
  • Arrow Icon Document Storage
  • Arrow Icon Imaging and X-rays
  • Arrow Icon Prescription Processing
  • Arrow Icon Treatment Planning
  • Arrow Icon Billing & Invoicing
  • Arrow Icon Payment Processing
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Charting
  • Arrow Icon Patient Records Management
  • Arrow Icon Client Management
  • Arrow Icon E-Prescribing
  • Arrow Icon EMR/EHR
  • Arrow Icon Medical Billing
  • Arrow Icon Patient Portal
  • Arrow Icon Patient Intake

Medallia Concierge Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$179 Per Feature

Medallia Concierge FAQs

Medallia Concierge is a cutting-edge customer communications management software designed to enhance customer engagement and streamline communication processes. This platform enables organizations to gather and analyze customer feedback, providing valuable insights into customer preferences and behaviors. With its robust analytics tools, Medallia Concierge helps businesses identify trends and areas for improvement in their service delivery. The software supports various communication channels, including email, SMS, and social media, ensuring that customers receive timely and personalized interactions. By integrating seamlessly with existing CRM systems, Medallia Concierge enhances customer relationships and fosters loyalty. The user-friendly interface makes it easy for teams to manage communications effectively, ensuring a positive customer experience at every touchpoint.

  • No, Medallia Concierge does not offer a free version.

  • Yes, Medallia Concierge offers a free trial.

  • No, Credit Card details are not required for the Medallia Concierge trial.

  • Medallia Concierge offers the following pricing plans & packages:

    Basic

    $179 Per Feature

  • Medallia Concierge supports the following payment frequencies:

    • Monthly Subscription

  • No, Medallia Concierge does not offer an API.

  • Medallia Concierge offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • Medallia Concierge offers training with the following options:
    • In-person , Live Online , Documentation , Videos

  • Medallia Concierge supports the following languages:
    • English

  • Following are the typical users of the Medallia Concierge:
    • Self-Employed , Small-Business , Midsize-Business

  • Medallia Concierge supports the following deployment:
    • Cloud Hosted

  • Medallia Concierge supports the following devices and operating systems:
    • Web-Based , iPhone , Android

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