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Knowledge-Based Support Overview

Knowledge-Based Support is a comprehensive IT service software designed to enhance customer support and improve service delivery. This powerful tool provides a centralized knowledge base, allowing support teams to document and access solutions for common issues quickly. With its user-friendly interface, agents can easily search for articles, troubleshooting steps, and best practices to assist customers efficiently. The software also supports ticketing systems, enabling teams to track and manage customer inquiries effectively. Knowledge-Based Support offers robust analytics and reporting features, allowing organizations to identify recurring issues and improve service quality over time. By leveraging this software, businesses can enhance customer satisfaction, reduce response times, and empower support teams to deliver exceptional service, ultimately driving long-term success.

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Contact Details

  • Vendor Name Trigent Software
  • Founded 1995
  • Location United States

Support

  • Chat Chat

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Consumer Services, Wholesale

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Knowledge-Based Support Features

  • Arrow Icon Release Management
  • Arrow Icon Contract/License Management
  • Arrow Icon Knowledge Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Self Service Portal
  • Arrow Icon Workflow Management
  • Arrow Icon Service Catalog
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Configuration Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Problem Management
  • Arrow Icon Compliance Management
  • Arrow Icon Task Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Resource Allocation & Planning
  • Arrow Icon Service Request Management

Knowledge-Based Support Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$25 One-time

Knowledge-Based Support FAQs

Knowledge-Based Support is a comprehensive IT service software designed to enhance customer support and improve service delivery. This powerful tool provides a centralized knowledge base, allowing support teams to document and access solutions for common issues quickly. With its user-friendly interface, agents can easily search for articles, troubleshooting steps, and best practices to assist customers efficiently. The software also supports ticketing systems, enabling teams to track and manage customer inquiries effectively. Knowledge-Based Support offers robust analytics and reporting features, allowing organizations to identify recurring issues and improve service quality over time. By leveraging this software, businesses can enhance customer satisfaction, reduce response times, and empower support teams to deliver exceptional service, ultimately driving long-term success.

  • No, Knowledge-Based Support does not offer a free version.

  • Yes, Knowledge-Based Support offers a free trial.

  • No, Credit Card details are not required for the Knowledge-Based Support trial.

  • Knowledge-Based Support offers the following pricing plans & packages:

    Basic

    $25 One-time

  • Knowledge-Based Support supports the following payment frequencies:

    • One-Time Payment

  • No, Knowledge-Based Support does not offer an API.

  • Knowledge-Based Support offers support with the following options:
    • Chat

  • Knowledge-Based Support offers training with the following options:
    • Webinar , Documentation

  • Knowledge-Based Support supports the following languages:
    • English

  • Following are the typical users of the Knowledge-Based Support:
    • Self-Employed , Small-Business , Midsize-Business

  • Knowledge-Based Support supports the following deployment:
    • Cloud Hosted

  • Knowledge-Based Support supports the following devices and operating systems:
    • Web-Based