Impero Connect Overview

Impero Connect is a comprehensive remote support software solution that enables IT teams, managed service providers (MSPs), and support teams to remotely access and troubleshoot devices, regardless of the user’s location. This software is designed to ensure fast, secure, and reliable remote connections for resolving technical issues, managing systems, and providing IT support to end-users. Impero Connect offers features such as remote desktop access, file transfer, session recording, and real-time chat, all through an intuitive user interface. It supports cross-platform compatibility, allowing support teams to connect with Windows, Mac, and mobile devices. The software is highly secure, with end-to-end encryption, two-factor authentication, and detailed audit trails that ensure compliance with data protection regulations. Impero Connect also includes tools for session management, allowing support staff to take control of devices, diagnose problems, and even perform troubleshooting tasks without being physically present. Whether used by IT departments, MSPs, or customer support teams, Impero Connect significantly reduces downtime, enhances support efficiency, and provides a secure and reliable remote support experience.

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Contact Details

  • Vendor Name Impero Software
  • Founded 2002
  • Location United Kingdom

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Russian, Spanish, Swedish


Industries

Financial Services, Health, Law Practice, Oil & Energy, Pharmaceuticals

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Impero Connect Features

  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting

Impero Connect Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Annual Subscription Annual Subscription

Impero Connect FAQs

Impero Connect is a comprehensive remote support software solution that enables IT teams, managed service providers (MSPs), and support teams to remotely access and troubleshoot devices, regardless of the user’s location. This software is designed to ensure fast, secure, and reliable remote connections for resolving technical issues, managing systems, and providing IT support to end-users. Impero Connect offers features such as remote desktop access, file transfer, session recording, and real-time chat, all through an intuitive user interface. It supports cross-platform compatibility, allowing support teams to connect with Windows, Mac, and mobile devices. The software is highly secure, with end-to-end encryption, two-factor authentication, and detailed audit trails that ensure compliance with data protection regulations. Impero Connect also includes tools for session management, allowing support staff to take control of devices, diagnose problems, and even perform troubleshooting tasks without being physically present. Whether used by IT departments, MSPs, or customer support teams, Impero Connect significantly reduces downtime, enhances support efficiency, and provides a secure and reliable remote support experience.

  • Yes, Impero Connect offers a free version.

  • Yes, Impero Connect offers a free trial.

  • No, Credit Card details are not required for the Impero Connect trial.

  • Impero Connect supports the following payment frequencies:

    • Annual Subscription

  • No, Impero Connect does not offer an API.

  • Impero Connect offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Impero Connect offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Impero Connect supports the following languages:
    • Arabic , German , English , Finnish , French , Hebrew , Italian , Japanese , Dutch , Russian , Spanish , Swedish

  • Following are the typical users of the Impero Connect:
    • Self-Employed , Small-Business , Midsize-Business

  • Impero Connect supports the following deployment:
    • Cloud Hosted , On-Premise

  • Impero Connect supports the following devices and operating systems:
    • Web-Based , iPhone , Windows , Linux

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