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HelpSite Overview

HelpSite is a knowledge management software that helps businesses create and manage online knowledge bases to support customer service and internal teams. It allows users to build organized and searchable help centers where customers can find answers to their questions without needing to contact support directly. HelpSite features a user-friendly interface for creating articles, FAQs, and troubleshooting guides, making it easy for businesses to share information and reduce support requests. The software also includes analytics tools that provide insights into what topics users are searching for and which help articles are most effective. By enabling businesses to deliver self-service support, HelpSite improves customer satisfaction and reduces the workload on support teams.

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Contact Details

  • Vendor Name HelpSite
  • Founded 2014
  • Location United States

Support

  • Email Email
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Government Administration, Information Technology & Services, Transportation/Trucking/Railroad

HelpSite Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management

HelpSite Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA

Top HelpSite Alternatives

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Zendesk Suite

Microsoft SharePoint

Salesforce Service Cloud

Jira Service Management

HelpSite FAQs

HelpSite is a knowledge management software that helps businesses create and manage online knowledge bases to support customer service and internal teams. It allows users to build organized and searchable help centers where customers can find answers to their questions without needing to contact support directly. HelpSite features a user-friendly interface for creating articles, FAQs, and troubleshooting guides, making it easy for businesses to share information and reduce support requests. The software also includes analytics tools that provide insights into what topics users are searching for and which help articles are most effective. By enabling businesses to deliver self-service support, HelpSite improves customer satisfaction and reduces the workload on support teams.

  • Yes, HelpSite offers a free version.

  • Yes, HelpSite offers a free trial.

  • No, Credit Card details are not required for the HelpSite trial.

  • No, HelpSite does not offer an API.

  • HelpSite offers support with the following options:
    • Email , Knowledge Base , FAQs/Forum

  • HelpSite offers training with the following options:
    • Live Online , Documentation

  • HelpSite supports the following languages:
    • English

  • Following are the typical users of the HelpSite:
    • Self-Employed , Small-Business , Midsize-Business

  • HelpSite supports the following deployment:
    • Cloud Hosted

  • HelpSite supports the following devices and operating systems:
    • Web-Based

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