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HelpOnClick Overview

HelpOnClick is an advanced help desk software designed to enhance customer support and streamline issue resolution processes for organizations. With its intuitive interface, HelpOnClick enables users to manage support tickets, track customer inquiries, and provide timely assistance effectively. The platform offers robust reporting and analytics features, allowing businesses to monitor support performance and identify areas for improvement. HelpOnClick supports various communication channels, including live chat, email, and phone, ensuring that customers receive the support they need through their preferred method. Additionally, the software integrates seamlessly with existing CRM systems, enhancing customer relationship management. Ideal for businesses looking to improve their customer service operations, HelpOnClick empowers organizations to enhance customer satisfaction and drive loyalty.

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HelpOnClick Screenshot & Video

Contact Details

  • Vendor Name HelpOnClick
  • Founded 2004
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, Bulgarian, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Industries

Computer Software, Education Management, Health, Machinery, Non-profit Organization Management

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HelpOnClick Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback

HelpOnClick Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

HelpOnClick FAQs

HelpOnClick is an advanced help desk software designed to enhance customer support and streamline issue resolution processes for organizations. With its intuitive interface, HelpOnClick enables users to manage support tickets, track customer inquiries, and provide timely assistance effectively. The platform offers robust reporting and analytics features, allowing businesses to monitor support performance and identify areas for improvement. HelpOnClick supports various communication channels, including live chat, email, and phone, ensuring that customers receive the support they need through their preferred method. Additionally, the software integrates seamlessly with existing CRM systems, enhancing customer relationship management. Ideal for businesses looking to improve their customer service operations, HelpOnClick empowers organizations to enhance customer satisfaction and drive loyalty.

  • No, HelpOnClick does not offer a free version.

  • Yes, HelpOnClick offers a free trial.

  • No, Credit Card details are not required for the HelpOnClick trial.

  • HelpOnClick supports the following payment frequencies:

    • Monthly Subscription

  • No, HelpOnClick does not offer an API.

  • HelpOnClick offers support with the following options:
    • 24x7 Support , Email , Chat , Knowledge Base , FAQs/Forum

  • HelpOnClick offers training with the following options:
    • Documentation , Videos

  • HelpOnClick supports the following languages:
    • Arabic , Bulgarian , Danish , German , English , Finnish , French , Hebrew , Hungarian , Italian , Japanese , Dutch , Norwegian , Polish , Portuguese , Romanian , Russian , Spanish , Swedish , Turkish , Chinese (Simplified)

  • Following are the typical users of the HelpOnClick:
    • Self-Employed , Small-Business , Midsize-Business

  • HelpOnClick supports the following deployment:
    • Cloud Hosted , On-Premise

  • HelpOnClick supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux

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