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FuseDesk Overview

FuseDesk is a robust help desk software designed to improve customer support for businesses of all sizes. This platform offers a comprehensive suite of tools for ticket management, knowledge base creation, and customer communication. With its user-friendly interface, FuseDesk allows support teams to efficiently track and resolve customer inquiries, ensuring timely responses. The software features automation capabilities that streamline repetitive tasks, enabling agents to focus on high-priority issues. Additionally, FuseDesk provides analytics tools that measure support performance and customer satisfaction, helping businesses identify areas for improvement. By enhancing support operations, FuseDesk empowers organizations to deliver exceptional customer service and foster long-term loyalty.

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FuseDesk Screenshot & Video

Contact Details

  • Vendor Name FuseDesk
  • Founded 2009
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Broadcast Media, Computer & Network Security, Publishing

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FuseDesk Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

FuseDesk Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$39 Per Feature

FuseDesk FAQs

FuseDesk is a robust help desk software designed to improve customer support for businesses of all sizes. This platform offers a comprehensive suite of tools for ticket management, knowledge base creation, and customer communication. With its user-friendly interface, FuseDesk allows support teams to efficiently track and resolve customer inquiries, ensuring timely responses. The software features automation capabilities that streamline repetitive tasks, enabling agents to focus on high-priority issues. Additionally, FuseDesk provides analytics tools that measure support performance and customer satisfaction, helping businesses identify areas for improvement. By enhancing support operations, FuseDesk empowers organizations to deliver exceptional customer service and foster long-term loyalty.

  • Yes, FuseDesk offers a free version.

  • Yes, FuseDesk offers a free trial.

  • No, Credit Card details are not required for the FuseDesk trial.

  • FuseDesk offers the following pricing plans & packages:

    Basic

    $39 Per Feature

  • FuseDesk supports the following payment frequencies:

    • Monthly Subscription

  • No, FuseDesk does not offer an API.

  • FuseDesk offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • FuseDesk offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • FuseDesk supports the following languages:
    • English

  • Following are the typical users of the FuseDesk:
    • Self-Employed , Small-Business , Midsize-Business

  • FuseDesk supports the following deployment:
    • Cloud Hosted

  • FuseDesk supports the following devices and operating systems:
    • Web-Based