Flip CX Overview

Flip CX is a conversational AI platform designed to transform the customer experience by enabling businesses to automate interactions with customers through intelligent chatbots, virtual assistants, and messaging solutions. This platform uses advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries in real time, providing seamless, 24/7 support across multiple channels, including websites, social media, and mobile apps. Flip CX allows businesses to create customizable, branded AI agents that can handle customer queries, book appointments, process orders, and more, all without human intervention. The platform also integrates with CRM systems, enabling personalized interactions based on customer data and improving overall engagement. With detailed reporting and analytics, Flip CX provides businesses with insights into customer interactions, helping them optimize their AI agents for better performance and customer satisfaction. It is an ideal solution for companies seeking to scale customer support and enhance the overall customer journey.

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Flip CX Screenshot & Video

Contact Details

  • Vendor Name Flip CX
  • Founded 2017
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Banking, Education Management, Government Administration, Hospitality

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Flip CX Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Quality Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Activity Dashboard
  • Arrow Icon KPI Monitoring
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Customer Surveys
  • Arrow Icon Feedback Management
  • Arrow Icon Agent Interface
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot

Flip CX Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$0.15 Per Month

Flip CX FAQs

Flip CX is a conversational AI platform designed to transform the customer experience by enabling businesses to automate interactions with customers through intelligent chatbots, virtual assistants, and messaging solutions. This platform uses advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries in real time, providing seamless, 24/7 support across multiple channels, including websites, social media, and mobile apps. Flip CX allows businesses to create customizable, branded AI agents that can handle customer queries, book appointments, process orders, and more, all without human intervention. The platform also integrates with CRM systems, enabling personalized interactions based on customer data and improving overall engagement. With detailed reporting and analytics, Flip CX provides businesses with insights into customer interactions, helping them optimize their AI agents for better performance and customer satisfaction. It is an ideal solution for companies seeking to scale customer support and enhance the overall customer journey.

  • Yes, Flip CX offers a free version.

  • Yes, Flip CX offers a free trial.

  • No, Credit Card details are not required for the Flip CX trial.

  • Flip CX offers the following pricing plans & packages:

    Basic

    $0.15 Per Month

  • Flip CX supports the following payment frequencies:

    • Monthly Subscription

  • No, Flip CX does not offer an API.

  • Flip CX offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Flip CX offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Flip CX supports the following languages:
    • English

  • Following are the typical users of the Flip CX:
    • Self-Employed , Small-Business , Midsize-Business

  • Flip CX supports the following deployment:
    • Cloud Hosted , On-Premise

  • Flip CX supports the following devices and operating systems:
    • Web-Based , Windows , Linux